Hi, Jesse,
Are you enjoying Tokyo life now?
Let me ask one question.
I believe RT1.0.x is appropriate tool for trouble ticket tracking
because trouble will be usually assigned to a person at a time.
But when we consider to deply it as a tool for order tracking, it may
have a problem. I suppose an order will be divided into some suborders
or tasks parallel and each task is assigned to individual person.
Can RT 2.x or 1.3.x handle this?
Regards,
Kazu
The way RT2 deals with this is by allowing you to create relationships
between tasks. so you would create subtickets for each part of the prcoess
owned by a different person…
-jOn Wed, May 02, 2001 at 04:17:58PM +0900, Kazu Kimura wrote:
Hi, Jesse,
Are you enjoying Tokyo life now?Let me ask one question.
I believe RT1.0.x is appropriate tool for trouble ticket tracking
because trouble will be usually assigned to a person at a time.But when we consider to deply it as a tool for order tracking, it may
have a problem. I suppose an order will be divided into some suborders
or tasks parallel and each task is assigned to individual person.Can RT 2.x or 1.3.x handle this?
Regards,
Kazu
jesse reed vincent – root@eruditorum.org – jesse@fsck.com
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