Are you enjoying Tokyo life now?
Let me ask one question.
I believe RT1.0.x is appropriate tool for trouble ticket tracking
because trouble will be usually assigned to a person at a time.
But when we consider to deply it as a tool for order tracking, it may
have a problem. I suppose an order will be divided into some suborders
or tasks parallel and each task is assigned to individual person.
Can RT 2.x or 1.3.x handle this?