We have a custom solution from BestPractical that provides an Actions menu on the Display page for each Asset. I guess I’ve never seen the vanilla Assets functionality and am surprised to learn how difficult it is to link an Asset to a Ticket. Maybe the solutions written for us could be be rolled into core or I guess maybe cheaply customized and provided to you/others?
Here’s the functionality we use:
-From each Asset Display page we can do Actions > Create Linked Ticket which opens a little window asking which Queue to create the ticket in and telling you that it will set the Asset Owner as the Ticket Requestor. Then it takes you to the Ticket Create screen for the selected queue, ready for a subject, more Requestors, Reply/Comment, etc.
-From an Asset Search > Bulk Update screen we have a button to Create Linked Ticket which behaves the same as it does from the Asset Display Actions menu.
-From inside each Ticket we have a tiny box to “Add an asset to this ticket” which accepts an Asset # or multiple Asset #s separated by spaces. No autocomplete, which hasn’t been a problem.
With those 3 pieces of functionality we never have to directly use Links to link an asset and a ticket.