AssetTracker 1.2.4: displayed Asset Statuses in "quick search"

RT Users
1

How would I do the following under RT 3.8.x and AT 1.2.4?

Add another Asset Status? Do I just modify Type_Overlay.pm?

Do I get this new Asset Status to show up as a status column and count
under the Quick Search screen?

Thanks.
Peter C. Lai | Bard College at Simon’s Rock
Systems Administrator | 84 Alford Rd.
Information Technology Svcs. | Gt. Barrington, MA 01230 USA
peter AT simons-rock.edu | (413) 528-7428

2

Hi Peter,
have a look into AT_SiteConfig.pm there you can define new status like you do it inside RT!

Kuehne + Nagel (AG & Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.), Dirk Blesius, Reiner Heiken, Bruno Mang, Alfred Manke, Christian Marnetté, Mark Reinhardt, Jens Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persoenlich haftende Gesellschaft: Kuehne & Nagel A.G., Sitz: Contern/Luxemburg Geschaeftsfuehrender Verwaltungsrat: Klaus-Michael Kuehne

-----Urspruengliche Nachricht-----Von: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] Im Auftrag von Peter C. Lai
Gesendet: Montag, 11. Januar 2010 21:55
An: todd@chaka.net
Cc: rt-users@lists.bestpractical.com
Betreff: [rt-users] AssetTracker 1.2.4: displayed Asset Statuses in “quicksearch”

How would I do the following under RT 3.8.x and AT 1.2.4?

Add another Asset Status? Do I just modify Type_Overlay.pm?

Do I get this new Asset Status to show up as a status column and count under the Quick Search screen?

Thanks.
Peter C. Lai | Bard College at Simon’s Rock
Systems Administrator | 84 Alford Rd.
Information Technology Svcs. | Gt. Barrington, MA 01230 USA
peter AT simons-rock.edu | (413) 528-7428

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3

Hi Together,
just play around with Upgrading RT 3.6.5 to 3.8.7, upgrade is smooth so far, but AT seems to make problems:

  1. On Config->AT->Admin->Types i get:

Can’t locate object method “ACLEquivalenceObjects” via package “RTx::AssetTracker::System” at /opt/rt3/bin/…/lib/RT/Principal_Overlay.pm line 327.

  1. If i open a asset, i get at the log:

Invalid right. Couldn’t canonicalize right ‘ShowAssetComments’ (/opt/rt3/bin/…/lib/RT/Principal_Overlay.pm:299), referer: http://rt38-messenger.int.kn/AssetTracker/Asset/Display.html?id=1

Any ideas how to fix?

Torsten

Kuehne + Nagel (AG & Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.), Dirk Blesius, Reiner Heiken, Bruno Mang, Alfred Manke, Christian Marnetté, Mark Reinhardt, Jens Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persoenlich haftende Gesellschaft: Kuehne & Nagel A.G., Sitz: Contern/Luxemburg Geschaeftsfuehrender Verwaltungsrat: Klaus-Michael Kuehne

4

OK, fixed this today:

Added to Type_Overlay.pm for AT the following:

$RIGHTS = {
SeeType => ‘Can this principal see this asset type’, #
loc_pair
…
…
ShowAssetComments => ‘See asset comments’, #
loc_pair
…
…

};

Error is away now.
Torsten

2010/1/14 Brumm, Torsten / Kuehne + Nagel / Ham MI-ID <
torsten.brumm@kuehne-nagel.com>

Hi Together,
just play around with Upgrading RT 3.6.5 to 3.8.7, upgrade is smooth so
far, but AT seems to make problems:

  1. On Config->AT->Admin->Types i get:

Can’t locate object method “ACLEquivalenceObjects” via package
“RTx::AssetTracker::System” at /opt/rt3/bin/…/lib/RT/Principal_Overlay.pm
line 327.

  1. If i open a asset, i get at the log:

Invalid right. Couldn’t canonicalize right ‘ShowAssetComments’
(/opt/rt3/bin/…/lib/RT/Principal_Overlay.pm:299), referer:
http://rt38-messenger.int.kn/AssetTracker/Asset/Display.html?id=1

Any ideas how to fix?

Torsten

Kuehne + Nagel (AG & Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann
(Vors.), Dirk Blesius, Reiner Heiken, Bruno Mang, Alfred Manke, Christian
Marnetté, Mark Reinhardt, Jens Wollesen, Rainer Wunn, Sitz: Bremen,
Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persoenlich
haftende Gesellschaft: Kuehne & Nagel A.G., Sitz: Contern/Luxemburg
Geschaeftsfuehrender Verwaltungsrat: Klaus-Michael Kuehne

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MFG

Torsten Brumm

http://www.brumm.me
http://www.elektrofeld.de