Assets RT 4.4.0

Hello List,

I was asked to start using RT for Assets. I created a new catalog.

I put in my computer for test with serial number and details

When I set the owner. I could not set the Company it would only let me pick a domain account

So as an example my account is smithjohn and my email is john.smith@company.commailto:john.smith@company.com
When I add the record it picks by account name smithjohn
When I want to search by owner after I pick smithjohn and it reformats it to the email address and does not find my asset.
I can search on other fields but I would like to search by owner.

Any ideas?

Thanks

Maybe use a custom field for Company? Or create Company-specific catalogs?From: rt-users rt-users-bounces@lists.bestpractical.com on behalf of Dunbar, Brian Brian.Dunbar@von.ca
Sent: Thursday, January 26, 2017 2:59 PM
To: rt-users
Subject: [rt-users] Assets RT 4.4.0

Hello List,

I was asked to start using RT for Assets. I created a new catalog.

I put in my computer for test with serial number and details

When I set the owner. I could not set the Company it would only let me pick a domain account

So as an example my account is smithjohn and my email is john.smith@company.commailto:john.smith@company.com
When I add the record it picks by account name smithjohn
When I want to search by owner after I pick smithjohn and it reformats it to the email address and does not find my asset.
I can search on other fields but I would like to search by owner.

Any ideas?

Thanks

I created a company specific catalog and custom fields for the data I want.
The owner field is a default field that is required I do not see where I can change that.
So if I have to use it I would like the name formats to match if possible.-----Original Message-----
From: rt-users [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Dippery, Kyle
Sent: Thursday, January 26, 2017 3:22 PM
To: rt-users
Subject: Re: [rt-users] Assets RT 4.4.0

Maybe use a custom field for Company? Or create Company-specific catalogs?

From: rt-users rt-users-bounces@lists.bestpractical.com on behalf of Dunbar, Brian Brian.Dunbar@von.ca
Sent: Thursday, January 26, 2017 2:59 PM
To: rt-users
Subject: [rt-users] Assets RT 4.4.0

Hello List,

I was asked to start using RT for Assets. I created a new catalog.

I put in my computer for test with serial number and details

When I set the owner. I could not set the Company it would only let me pick a domain account

So as an example my account is smithjohn and my email is john.smith@company.commailto:john.smith@company.com
When I add the record it picks by account name smithjohn When I want to search by owner after I pick smithjohn and it reformats it to the email address and does not find my asset.
I can search on other fields but I would like to search by owner.

Any ideas?

Thanks

When I set the owner. I could not set the Company it would only let me pick
a domain account

This is a “glass half empty” solution but it might be of some use.

Create a User to represent “the Company”

Only fill in the username and Real Name fields

Eg

Username acme-ltd
Real name Acme Ltd

(An alternative for the Username of a “Company as User” is to use its
FQDN, so acme.ltd)

then make that “Company as User” Username the Owner of the Asset

The “Real Name” should be visible in the Owner field on an Asset display
page, and the link underneath it will take you to the User Summary page
from where, selecting Edit, allows you to see the username, which is the
thing you will probably need to see.

When you come to search, be aware that, as the Assets search code
stands,

it won’t autocomplete as you type, say,

a c m e - l t d

nor does it appear to handle wildcards, eg,

acme%

and nor does it appear to allow a search by “Real Name”

but,

if you can recall what the username is (so choose a scheme that is
easy to recall !), typing it in in full should give you a string in the
Owner field of the Search page that wil list all assets owned by
that “Company as User”

As I suggest, it’s not exactly what you want, but part of the way there
and, more importantly, as the Assets code develops so as to allow
for better searches, your RT structure should be close to what you
want, ie., a Company “thing” in the Owner.field.