Asset Tracker with RT 3.8.1 - easily linking a ticket to an asset?

Hi,

We’ve installed Asset Tracker with RT 3.8.1. We believe we installed AT correctly, but are not sure… There doesn’t seem to be an easy way to link an existing ticket (or a new one for that matter) with an asset… The other way around is quite simple (from an Asset, I can create a ticket in a desired queue by selecting the queue, and clicking on “New ticket in queue”).

I am wondering if anyone has come up with an easy way to take an existing ticket and associating it with an asset? Maybe I’m missing something or maybe the Callbacks files are not at the right place

Any help appreciated…

Stéphane

Ruslan is working on such a feature now…On Jan 2, 2009, at 3:27 PM, Niles, Stéphane (DSS\MAS) <Stephane.Niles@gnb.c a> wrote:

Hi,

We’ve installed Asset Tracker with RT 3.8.1. We believe we installed
AT correctly, but are not sure… There doesn’t seem to be an easy
way to link an existing ticket (or a new one for that matter) with a
n asset… The other way around is quite simple (from an Asset, I can
create a ticket in a desired queue by selecting the queue, and click
ing on “New ticket in queue”).

I am wondering if anyone has come up with an easy way to take an
existing ticket and associating it with an asset? Maybe I’m missing
something or maybe the Callbacks files are not at the right place

Any help appreciated…

Stéphane


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
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Hi Todd,
do you have already any news on this?

Torsten2009/1/3 Todd Chapman todd@chaka.net

Ruslan is working on such a feature now…

Sent from my iPhone

On Jan 2, 2009, at 3:27 PM, Niles, Stéphane (DSS\MAS) <Stephane.Niles@gnb.ca Stephane.Niles@gnb.ca> wrote:

Hi,

We’ve installed Asset Tracker with RT 3.8.1. We believe we installed AT
correctly, but are not sure… There doesn’t seem to be an easy way to link an
existing ticket (or a new one for that matter) with an asset… The other way
around is quite simple (from an Asset, I can create a ticket in a desired
queue by selecting the queue, and clicking on “New ticket in queue”).

I am wondering if anyone has come up with an easy way to take an existing
ticket and associating it with an asset? Maybe I’m missing something or
maybe the Callbacks files are not at the right place

Any help appreciated…

Stéphane


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.comhttp://wiki.bestpractical.com
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Commercial support: sales@bestpractical.com sales@bestpractical.com
sales@bestpractical.com

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Buy a copy at http://rtbook.bestpractical.comhttp://rtbook.bestpractical.com
http://rtbook.bestpractical.com


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MFG

Torsten Brumm

http://www.torsten-brumm.de

Ruslan,

Weren’t you working on that? Any progress?

-ToddOn Sat, Jan 24, 2009 at 5:37 AM, Torsten Brumm <torsten.brumm@googlemail.com wrote:

Hi Todd,
do you have already any news on this?

Torsten

2009/1/3 Todd Chapman todd@chaka.net

Ruslan is working on such a feature now…

Sent from my iPhone

On Jan 2, 2009, at 3:27 PM, Niles, Stéphane (DSS\MAS) <Stephane.Niles@gnb.ca Stephane.Niles@gnb.ca> wrote:

Hi,

We’ve installed Asset Tracker with RT 3.8.1. We believe we installed AT
correctly, but are not sure… There doesn’t seem to be an easy way to link an
existing ticket (or a new one for that matter) with an asset… The other way
around is quite simple (from an Asset, I can create a ticket in a desired
queue by selecting the queue, and clicking on “New ticket in queue”).

I am wondering if anyone has come up with an easy way to take an existing
ticket and associating it with an asset? Maybe I’m missing something or
maybe the Callbacks files are not at the right place

Any help appreciated…

Stéphane


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.comhttp://wiki.bestpractical.com
http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com sales@bestpractical.com
sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.comhttp://rtbook.bestpractical.com
http://rtbook.bestpractical.com


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com


MFG

Torsten Brumm

http://www.torsten-brumm.de

Gents,

My name is Shane Painter. I am the IT Director at RW3 Technologies in Austin TX. Our company contracted with Ruslan/Best Practical to code this exact patch for us. Attached you will find some screenshots. I am prepared to release this to the community in exchange for Kharma points =-).

Ruslan, please let me know if this is a problem – I haven’t examined the licensing, but am assuming GPL or compatible?

Cheers,

-Shane

Shane Painter

Director, Information Technology

Office 512.380.4151 / Mobile 512.294.5890From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Todd Chapman
Sent: Monday, January 26, 2009 8:52 AM
To: Torsten Brumm; ruz@bestpractical.com
Cc: rt-users@lists.bestpractical.com; Stéphane (DSSMAS)
Subject: Re: [rt-users] Asset Tracker with RT 3.8.1 - easily linking aticket to an asset?

Ruslan,

Weren’t you working on that? Any progress?

-Todd

WOW! Looks and sounds GREAT!!! From me you got 1.000.000 Kharma Points :wink:

Torsten2009/1/26 Shane Painter spainter@rw3.com

Gents,

My name is Shane Painter. I am the IT Director at RW3 Technologies in
Austin TX. Our company contracted with Ruslan/Best Practical to code this
exact patch for us. Attached you will find some screenshots. I am prepared
to release this to the community in exchange for Kharma points =-).

Ruslan, please let me know if this is a problem – I haven’t examined the
licensing, but am assuming GPL or compatible?

Cheers,

-Shane

Shane Painter

Director, Information Technology

Office 512.380.4151 / Mobile 512.294.5890

[image: rw3email]

From: rt-users-bounces@lists.bestpractical.com [mailto:
rt-users-bounces@lists.bestpractical.com] *On Behalf Of *Todd Chapman
Sent: Monday, January 26, 2009 8:52 AM
To: Torsten Brumm; ruz@bestpractical.com
Cc: rt-users@lists.bestpractical.com; Stéphane (DSSMAS)
Subject: Re: [rt-users] Asset Tracker with RT 3.8.1 - easily linking
aticket to an asset?

Ruslan,

Weren’t you working on that? Any progress?

-Todd

On Sat, Jan 24, 2009 at 5:37 AM, Torsten Brumm < torsten.brumm@googlemail.com> wrote:

Hi Todd,
do you have already any news on this?

Torsten

2009/1/3 Todd Chapman todd@chaka.net

Ruslan is working on such a feature now…

Sent from my iPhone

On Jan 2, 2009, at 3:27 PM, Niles, Stéphane (DSS\MAS) < Stephane.Niles@gnb.ca> wrote:

Hi,

We’ve installed Asset Tracker with RT 3.8.1. We believe we installed AT
correctly, but are not sure… There doesn’t seem to be an easy way to link an
existing ticket (or a new one for that matter) with an asset… The other way
around is quite simple (from an Asset, I can create a ticket in a desired
queue by selecting the queue, and clicking on “New ticket in queue”).

I am wondering if anyone has come up with an easy way to take an existing
ticket and associating it with an asset? Maybe I’m missing something or
maybe the Callbacks files are not at the right place

Any help appreciated…

Stéphane


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com


MFG

Torsten Brumm

http://www.torsten-brumm.de

MFG

Torsten Brumm

http://www.torsten-brumm.de

Hi Guys,
any news on this? Think many would like to use it.

Torsten2009/1/26 Shane Painter spainter@rw3.com

Gents,

My name is Shane Painter. I am the IT Director at RW3 Technologies in
Austin TX. Our company contracted with Ruslan/Best Practical to code this
exact patch for us. Attached you will find some screenshots. I am prepared
to release this to the community in exchange for Kharma points =-).

Ruslan, please let me know if this is a problem – I haven’t examined the
licensing, but am assuming GPL or compatible?

Cheers,

-Shane

Shane Painter

Director, Information Technology

Office 512.380.4151 / Mobile 512.294.5890

[image: rw3email]

From: rt-users-bounces@lists.bestpractical.com [mailto:
rt-users-bounces@lists.bestpractical.com] *On Behalf Of *Todd Chapman
Sent: Monday, January 26, 2009 8:52 AM
To: Torsten Brumm; ruz@bestpractical.com
Cc: rt-users@lists.bestpractical.com; Stéphane (DSSMAS)
Subject: Re: [rt-users] Asset Tracker with RT 3.8.1 - easily linking
aticket to an asset?

Ruslan,

Weren’t you working on that? Any progress?

-Todd

On Sat, Jan 24, 2009 at 5:37 AM, Torsten Brumm < torsten.brumm@googlemail.com> wrote:

Hi Todd,
do you have already any news on this?

Torsten

2009/1/3 Todd Chapman todd@chaka.net

Ruslan is working on such a feature now…

Sent from my iPhone

On Jan 2, 2009, at 3:27 PM, Niles, Stéphane (DSS\MAS) < Stephane.Niles@gnb.ca> wrote:

Hi,

We’ve installed Asset Tracker with RT 3.8.1. We believe we installed AT
correctly, but are not sure… There doesn’t seem to be an easy way to link an
existing ticket (or a new one for that matter) with an asset… The other way
around is quite simple (from an Asset, I can create a ticket in a desired
queue by selecting the queue, and clicking on “New ticket in queue”).

I am wondering if anyone has come up with an easy way to take an existing
ticket and associating it with an asset? Maybe I’m missing something or
maybe the Callbacks files are not at the right place

Any help appreciated…

Stéphane


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com


MFG

Torsten Brumm

http://www.torsten-brumm.de

MFG

Torsten Brumm

http://www.brumm.me