Gents,
My name is Shane Painter. I am the IT Director at RW3 Technologies in
Austin TX. Our company contracted with Ruslan/Best Practical to code this
exact patch for us. Attached you will find some screenshots. I am prepared
to release this to the community in exchange for Kharma points =-).
Ruslan, please let me know if this is a problem – I haven’t examined the
licensing, but am assuming GPL or compatible?
Cheers,
-Shane
Shane Painter
Director, Information Technology
Office 512.380.4151 / Mobile 512.294.5890
[image: rw3email]
From: rt-users-bounces@lists.bestpractical.com [mailto:
rt-users-bounces@lists.bestpractical.com] *On Behalf Of *Todd Chapman
Sent: Monday, January 26, 2009 8:52 AM
To: Torsten Brumm; ruz@bestpractical.com
Cc: rt-users@lists.bestpractical.com; Stéphane (DSSMAS)
Subject: Re: [rt-users] Asset Tracker with RT 3.8.1 - easily linking
aticket to an asset?
Ruslan,
Weren’t you working on that? Any progress?
-Todd
On Sat, Jan 24, 2009 at 5:37 AM, Torsten Brumm < torsten.brumm@googlemail.com> wrote:
Hi Todd,
do you have already any news on this?
Torsten
2009/1/3 Todd Chapman todd@chaka.net
Ruslan is working on such a feature now…
Sent from my iPhone
On Jan 2, 2009, at 3:27 PM, Niles, Stéphane (DSS\MAS) < Stephane.Niles@gnb.ca> wrote:
Hi,
We’ve installed Asset Tracker with RT 3.8.1. We believe we installed AT
correctly, but are not sure… There doesn’t seem to be an easy way to link an
existing ticket (or a new one for that matter) with an asset… The other way
around is quite simple (from an Asset, I can create a ticket in a desired
queue by selecting the queue, and clicking on “New ticket in queue”).
I am wondering if anyone has come up with an easy way to take an existing
ticket and associating it with an asset? Maybe I’m missing something or
maybe the Callbacks files are not at the right place
Any help appreciated…
Stéphane
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The rt-users Archives
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Commercial support: sales@bestpractical.com
Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
–
MFG
Torsten Brumm
http://www.torsten-brumm.de
