Asset Tracker on a new install of RT

RT Users
1

We have an old instillation of RT 3.4.2, but it was a VM given to us many
years ago and there are things broken on the underlying Debian. So, instead
of working hard to fix everything and then upgrade, we decided to start from
scratch and build a new VM.

I got 3.8.7 up and running on an Ubuntu 9.04 “box” with the LDAP add-on
working. We really need something that handles our inventory integrated into
our ticketing system, so we were going to try AssetTracker out.

From some of the posts on the AT google site, it sounds like only 1.2.4b1
works with RT 3.8.x. got it downloaded and configured (we didn’t do the
patch mentioned in the README since posts I saw said it wan’t needed) but
when we try make install, we get the following error:

[crit]: Can’t locate object method “ACLEquivalenceObjects” via package
“RTx::AssetTracker::System” at /opt/rt3/lib/RT/Principal_Overlay.pm line
327, line 323. (/opt/rt3/lib/RT.pm:379)
Can’t locate object method “ACLEquivalenceObjects” via package
“RTx::AssetTracker::System” at /opt/rt3/lib/RT/Principal_Overlay.pm line
327, line 323.

The only similar thing I found about this was in the archives for this list
saying to add to

sub ACLEquivalenceObjects { return () }

to
/opt/rt3/local/lib/RTx/AssetTracker/System.pm ( actually
/opt/rt3/lib/RTx/AssetTracker/System.pm on our system)

and restart apache.

Did this and no luck. I’m out of my depth here, so any help would be
appreciated.

Thanks,
Martin

Martin Brenner
Head Librarian
Whitfield School
175 S Mason Rd
St. Louis MO 63141

2

Search the list, a few days i had the same problem, there was a easy solution posted.

Torsten

Kuehne + Nagel (AG & Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.), Dirk Blesius, Reiner Heiken, Bruno Mang, Alfred Manke, Christian Marnetté, Mark Reinhardt, Jens Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persoenlich haftende Gesellschaft: Kuehne & Nagel A.G., Sitz: Contern/Luxemburg Geschaeftsfuehrender Verwaltungsrat: Klaus-Michael KuehneVon: rt-users-bounces@lists.bestpractical.com
An: RT-Users@lists.bestpractical.com
Gesendet: Thu Jan 28 20:11:15 2010
Betreff: [rt-users] Asset Tracker on a new install of RT

We have an old instillation of RT 3.4.2, but it was a VM given to us many years ago and there are things broken on the underlying Debian. So, instead of working hard to fix everything and then upgrade, we decided to start from scratch and build a new VM.

I got 3.8.7 up and running on an Ubuntu 9.04 “box” with the LDAP add-on working. We really need something that handles our inventory integrated into our ticketing system, so we were going to try AssetTracker out.

From some of the posts on the AT google site, it sounds like only 1.2.4b1 works with RT 3.8.x. got it downloaded and configured (we didn’t do the patch mentioned in the README since posts I saw said it wan’t needed) but when we try make install, we get the following error:

[crit]: Can’t locate object method “ACLEquivalenceObjects” via package “RTx::AssetTracker::System” at /opt/rt3/lib/RT/Principal_Overlay.pm line 327, line 323. (/opt/rt3/lib/RT.pm:379)
Can’t locate object method “ACLEquivalenceObjects” via package “RTx::AssetTracker::System” at /opt/rt3/lib/RT/Principal_Overlay.pm line 327, line 323.

The only similar thing I found about this was in the archives for this list saying to add to

sub ACLEquivalenceObjects { return () }

to
/opt/rt3/local/lib/RTx/AssetTracker/System.pm ( actually /opt/rt3/lib/RTx/AssetTracker/System.pm on our system)

and restart apache.

Did this and no luck. I’m out of my depth here, so any help would be appreciated.

Thanks,
Martin

Martin Brenner
Head Librarian
Whitfield School
175 S Mason Rd
St. Louis MO 63141

3

After sleeping on it, I realized I needed to change the system.pm file in
the build directory not the one that gets overwritten on every “make
install”

Just for anyone out there searching for an answer to this:

You can use this thread Carbon60: Managed Cloud Services

But keep in mind that you should include the

sub ACLEquivalenceObjects { return (); }

In the system.pm file that you unpack from the tarball NOT the one in your
RT home path since that gets over written every time you make install.

Thanks,
MartinOn Thu, Jan 28, 2010 at 1:49 PM, Brumm, Torsten / Kuehne + Nagel / Ham MI-ID torsten.brumm@kuehne-nagel.com wrote:

Search the list, a few days i had the same problem, there was a easy
solution posted.

Torsten

Von: rt-users-bounces@lists.bestpractical.com
An: RT-Users@lists.bestpractical.com
Gesendet: Thu Jan 28 20:11:15 2010
Betreff: [rt-users] Asset Tracker on a new install of RT
We have an old instillation of RT 3.4.2, but it was a VM given to us many
years ago and there are things broken on the underlying Debian. So, instead
of working hard to fix everything and then upgrade, we decided to start from
scratch and build a new VM.

I got 3.8.7 up and running on an Ubuntu 9.04 “box” with the LDAP add-on
working. We really need something that handles our inventory integrated into
our ticketing system, so we were going to try AssetTracker out.

From some of the posts on the AT google site, it sounds like only 1.2.4b1
works with RT 3.8.x. got it downloaded and configured (we didn’t do the
patch mentioned in the README since posts I saw said it wan’t needed) but
when we try make install, we get the following error:

[crit]: Can’t locate object method “ACLEquivalenceObjects” via package
“RTx::AssetTracker::System” at /opt/rt3/lib/RT/Principal_Overlay.pm line
327, line 323. (/opt/rt3/lib/RT.pm:379)
Can’t locate object method “ACLEquivalenceObjects” via package
“RTx::AssetTracker::System” at /opt/rt3/lib/RT/Principal_Overlay.pm line
327, line 323.

The only similar thing I found about this was in the archives for this list
saying to add to

sub ACLEquivalenceObjects { return () }

to
/opt/rt3/local/lib/RTx/AssetTracker/System.pm ( actually /opt/rt3/lib/RTx/AssetTracker/System.pm on our system)

and restart apache.

Did this and no luck. I’m out of my depth here, so any help would be appreciated.

Thanks,
Martin

Martin Brenner
Head Librarian
Whitfield School
175 S Mason Rd
St. Louis MO 63141

Kühne + Nagel (AG & Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann
(Vors.), Dirk Blesius, Reiner Heiken, Bruno Mang, Alfred Manke, Christian
Marnetté, Mark Reinhardt, Jens Wollesen, Rainer Wunn, Sitz: Bremen,
Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persönlich
haftende Gesellschaft: Kühne & Nagel A.G., Sitz: Contern/Luxemburg,
Geschäftsführender Verwaltungsrat: Klaus-Michael Kühne

4

Brenner, Martin wrote, On 1/28/10 2:11 PM:

We have an old instillation of RT 3.4.2, but it was a VM given to us
many years ago and there are things broken on the underlying Debian. So,
instead of working hard to fix everything and then upgrade, we decided
to start from scratch and build a new VM.

I got 3.8.7 up and running on an Ubuntu 9.04 “box” with the LDAP add-on
working. We really need something that handles our inventory integrated
into our ticketing system, so we were going to try AssetTracker out.

From some of the posts on the AT google site, it sounds like only
1.2.4b1 works with RT 3.8.x. got it downloaded and configured (we didn’t
do the patch mentioned in the README since posts I saw said it wan’t
needed) but when we try make install, we get the following error:

[crit]: Can’t locate object method “ACLEquivalenceObjects” via package
“RTx::AssetTracker::System” at /opt/rt3/lib/RT/Principal_Overlay.pm line
327, line 323. (/opt/rt3/lib/RT.pm:379)
Can’t locate object method “ACLEquivalenceObjects” via package
“RTx::AssetTracker::System” at /opt/rt3/lib/RT/Principal_Overlay.pm line
327, line 323.

The only similar thing I found about this was in the archives for this
list saying to add to

sub ACLEquivalenceObjects { return () }

to
/opt/rt3/local/lib/RTx/AssetTracker/System.pm ( actually /opt/rt3/lib/RTx/AssetTracker/System.pm on our system)

and restart apache.

Did this and no luck. I’m out of my depth here, so any help would be appreciated.

Did you clear the Mason object cache as well? If you don’t have DevelMode
set, there is a cache under /opt/rt3/var/mason_data/obj/ that is populated
with sub-assemblies of RT pages that are reusable by Mason for as long as
the code they use isn’t changed. That cache is great for making RT faster,
but there’s no validity checking: if you change code in an existing RT file
you have to remove any cache files that were built using the old code before
the changes are actually used.