Asset Tracker not installing. please help

I been trying to install Asset Tracker for RT and I cant seem to get it
to work. When I got to run “install make” in the directory cd /opt/rt3
I get nothing and nothing is even in that directory but folders. I am
using RT 3.8.6. AT 1.2.4b1

I do this

./configure --with-rt-home=/opt/rt3 --with-rt-local=/opt/rt3
–with-rt-localhtml=/opt/rt3/share/html --with-db-admin=rtuser
–with-rt-group=rt3

And I get:

checking for a BSD-compatible install… /usr/bin/install -c

checking for perl… /usr/bin/perl

configure: creating ./config.status

config.status: creating Makefile

config.status: creating sbin/at-setup-database

config.status: creating sbin/at_factory

config.status: creating
etc/AssetTracker/upgrade/1.2.0/AT-1.0.x-to-1.2.0.pl

config.status: creating
etc/AssetTracker/upgrade/1.2.3/AT-1.2.0-to-1.2.3.pl

config.status: creating lib/RTx/AssetTracker.pm

Everything seems ok. Created the AssetTracker.pm

Then I do a :

oot@vmsvr13:~/1.2.4b1# cd /opt/rt3

root@vmsvr13:/opt/rt3# make install

make: *** No rule to make target `install’. Stop.

There is no files in the root of rt3 but folder. Was there a file that
was suppose to be created?

Michael Neuschafer

PC Support Specialist

National Stores Inc.

(310) 436 - 2150

E-MAIL CONFIDENTIALITY NOTICE: The contents of this e-mail message and any attachments are intended solely for the addressee (s) and may contain confidential and/or legally privileged information. If you are not the intended recipient of this message or if this message has been addressed to you in error, please immediately alert the sender by reply e-mail and then delete this message and any attachments. If you are not the intended recipient, you are notified that any use, dissemination, distribution, copying, or storage of this message or any attachment is strictly prohibited.

oot@vmsvr13:~/1.2.4b1# cd /opt/rt3
root@vmsvr13:/opt/rt3# make install

Why are you doing this, instead of running ‘make install’ from the
1.2.4b1 directory?

-kevin

I been having someone help me out on this. But now im stuck on the part
below, any suggestions?

Password:
Now populating AssetTracker database schema.
Creating database schema.
Done setting up database schema.
Now inserting AssetTracker database ACLs
Done setting up database ACLs.
Now inserting AssetTracker data
[Tue Mar 2 23:24:58 2010] [crit]: Can’t locate
RT/Extension/PriorityAsString.pm in @INC (@INC contains: /opt/rt3/lib
/etc/perl /usr/local/lib/perl/5.10.0 /usr/local/share/perl/5.10.0
/usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.10 /usr/share/perl/5.10
/usr/local/lib/site_perl .) at /opt/rt3/lib/RT.pm line 627,
line 78. (/opt/rt3/lib/RT.pm:377)
Can’t locate RT/Extension/PriorityAsString.pm in @INC (@INC contains:
/opt/rt3/lib /etc/perl /usr/local/lib/perl/5.10.0
/usr/local/share/perl/5.10.0 /usr/lib/perl5 /usr/share/perl5
/usr/lib/perl/5.10 /usr/share/perl/5.10 /usr/local/lib/site_perl .) at
/opt/rt3/lib/RT.pm line 627, line 78.
make: *** [initdb] Error 255

Michael Neuschafer
PC Support Specialist
National Stores Inc.
(310) 436 - 2150From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Kevin
Falcone
Sent: Tuesday, March 02, 2010 3:04 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Asset Tracker not installing. please help.

oot@vmsvr13:~/1.2.4b1# cd /opt/rt3
root@vmsvr13:/opt/rt3# make install

Why are you doing this, instead of running ‘make install’ from the
1.2.4b1 directory?

-kevin

E-MAIL CONFIDENTIALITY NOTICE: The contents of this e-mail message and any attachments are intended solely for the addressee (s) and may contain confidential and/or legally privileged information. If you are not the intended recipient of this message or if this message has been addressed to you in error, please immediately alert the sender by reply e-mail and then delete this message and any attachments. If you are not the intended recipient, you are notified that any use, dissemination, distribution, copying, or storage of this message or any attachment is strictly prohibited.

I believe you have a setting in your RT_SiteConfig file something like this;

Set(@Plugins,(qw(RT::Extension::PriorityAsString)));

And, AT had you add (or, added) a Set (@Plugins line above this. You need to either comment one out, or combine the two instead.From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Michael Neuschafer
Sent: Tuesday, March 02, 2010 6:49 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Asset Tracker not installing. please help.

I been having someone help me out on this. But now im stuck on the part
below, any suggestions?

Password:
Now populating AssetTracker database schema.
Creating database schema.
Done setting up database schema.
Now inserting AssetTracker database ACLs
Done setting up database ACLs.
Now inserting AssetTracker data
[Tue Mar 2 23:24:58 2010] [crit]: Can’t locate
RT/Extension/PriorityAsString.pm in @INC (@INC contains: /opt/rt3/lib
/etc/perl /usr/local/lib/perl/5.10.0 /usr/local/share/perl/5.10.0
/usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.10 /usr/share/perl/5.10
/usr/local/lib/site_perl .) at /opt/rt3/lib/RT.pm line 627,
line 78. (/opt/rt3/lib/RT.pm:377)
Can’t locate RT/Extension/PriorityAsString.pm in @INC (@INC contains:
/opt/rt3/lib /etc/perl /usr/local/lib/perl/5.10.0
/usr/local/share/perl/5.10.0 /usr/lib/perl5 /usr/share/perl5
/usr/lib/perl/5.10 /usr/share/perl/5.10 /usr/local/lib/site_perl .) at
/opt/rt3/lib/RT.pm line 627, line 78.
make: *** [initdb] Error 255

Michael Neuschafer
PC Support Specialist
National Stores Inc.
(310) 436 - 2150

From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Kevin
Falcone
Sent: Tuesday, March 02, 2010 3:04 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Asset Tracker not installing. please help.

oot@vmsvr13:~/1.2.4b1# cd /opt/rt3
root@vmsvr13:/opt/rt3# make install

Why are you doing this, instead of running ‘make install’ from the
1.2.4b1 directory?

-kevin

E-MAIL CONFIDENTIALITY NOTICE: The contents of this e-mail message and any attachments are intended solely for the addressee (s) and may contain confidential and/or legally privileged information. If you are not the intended recipient of this message or if this message has been addressed to you in error, please immediately alert the sender by reply e-mail and then delete this message and any attachments. If you are not the intended recipient, you are notified that any use, dissemination, distribution, copying, or storage of this message or any attachment is strictly prohibited.

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Please don’t CC me directly.
I explicitly set Reply-To, please follow it.

I been having someone help me out on this. But now im stuck on the part
below, any suggestions?

Password:
Now populating AssetTracker database schema.
Creating database schema.
Done setting up database schema.
Now inserting AssetTracker database ACLs
Done setting up database ACLs.
Now inserting AssetTracker data
[Tue Mar 2 23:24:58 2010] [crit]: Can’t locate
RT/Extension/PriorityAsString.pm in @INC (@INC contains: /opt/rt3/lib
/etc/perl /usr/local/lib/perl/5.10.0 /usr/local/share/perl/5.10.0
/usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.10 /usr/share/perl/5.10
/usr/local/lib/site_perl .) at /opt/rt3/lib/RT.pm line 627,
line 78. (/opt/rt3/lib/RT.pm:377)
Can’t locate RT/Extension/PriorityAsString.pm in @INC (@INC contains:
/opt/rt3/lib /etc/perl /usr/local/lib/perl/5.10.0
/usr/local/share/perl/5.10.0 /usr/lib/perl5 /usr/share/perl5
/usr/lib/perl/5.10 /usr/share/perl/5.10 /usr/local/lib/site_perl .) at
/opt/rt3/lib/RT.pm line 627, line 78.
make: *** [initdb] Error 255

That looks like AssetTracker isn’t correctly setting local/lib AND lib
in @INC

You can probably get past this by commenting out the Set(@Plugins)
line in your RT while running the command, or by setting
PERL5LIB=/opt/rt3/local/lib
temporarily when running the command

Please note that AT appears to have already run schema and acl
creation, so you only want to run the content piece (or restore this
test database and try again)

-kevin