Asset Tracker: make some custom field "global"

RT Users
1

Except for Name,Type, Description, and Status; everything else in Asset
Tracker is a custom field. We need to make some fields global so that they
are always presented in search results like the default four, and so that
they are presented in the Query Builder without first having to select a
type that has that custom field.

Is there a way to do this built in? If not, do Todd or others have a
suggestion for where to begin to add this functionality that I could
approach our programmers with?

Thanks,

Mike

2

If I recall correctly, this is done the same way all other RT custom
fields are made global. Admin → Global → Custom Fields.On Mon, Aug 31, 2009 at 5:03 PM, Michael EllisMichael_Ellis@umanitoba.ca wrote:

Except for Name,Type, Description, and Status; everything else in Asset
Tracker is a custom field. We need to make some fields global so that they
are always presented in search results like the default four, and so that
they are presented in the Query Builder without first having to select a
type that has that custom field.

Is there a way to do this built in? If not, do Todd or others have a
suggestion for where to begin to add this functionality that I could
approach our programmers with?

Thanks,

Mike

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3

Thanks. I don’t know how I missed that.

Can you think of a way to edit the default format so that it includes a CF “SerialNumber” in every asset query result? I was looking in…

/opt/rt3/share/html/AssetTracker/Search/Results.html
and /opt/rt3/share/html/AssetTracker/Search/Build.html

… thinking that I might append $format with the what I need, but am not sure if this is the best way to go.

-MikeFrom: Todd Chapman [mailto:todd@chaka.net]
Sent: August-31-09 4:20 PM
To: Michael Ellis
Cc: rt Users
Subject: Re: [rt-users] Asset Tracker: make some custom field “global”

If I recall correctly, this is done the same way all other RT custom
fields are made global. Admin → Global → Custom Fields.

4

That’s configurable in AT_Config.pm.On Mon, Aug 31, 2009 at 5:44 PM, Michael EllisMichael_Ellis@umanitoba.ca wrote:

Thanks. I don’t know how I missed that.

Can you think of a way to edit the default format so that it includes a CF “SerialNumber” in every asset query result? I was looking in…

/opt/rt3/share/html/AssetTracker/Search/Results.html
and /opt/rt3/share/html/AssetTracker/Search/Build.html

… thinking that I might append $format with the what I need, but am not sure if this is the best way to go.

-Mike

-----Original Message-----
From: Todd Chapman [mailto:todd@chaka.net]
Sent: August-31-09 4:20 PM
To: Michael Ellis
Cc: rt Users
Subject: Re: [rt-users] Asset Tracker: make some custom field “global”

If I recall correctly, this is done the same way all other RT custom
fields are made global. Admin → Global → Custom Fields.

On Mon, Aug 31, 2009 at 5:03 PM, Michael EllisMichael_Ellis@umanitoba.ca wrote:

Except for Name,Type, Description, and Status; everything else in Asset
Tracker is a custom field. We need to make some fields global so that they
are always presented in search results like the default four, and so that
they are presented in the Query Builder without first having to select a
type that has that custom field.

Is there a way to do this built in? If not, do Todd or others have a
suggestion for where to begin to add this functionality that I could
approach our programmers with?

Thanks,

Mike

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

5

Oh and it’s the first thing, too. I’m sorry for not noticing that. I forget than when you re-open something in vim it brings you to where you last were, NOT the top of the file.

Apologies all,

MikeFrom: Todd Chapman [mailto:todd@chaka.net]
Sent: August-31-09 4:49 PM
To: Michael Ellis
Cc: rt Users
Subject: Re: [rt-users] Asset Tracker: make some custom field “global”

That’s configurable in AT_Config.pm.