Asset tracker config

RT Users
1

Is there any documentation for Asset Tracker? I managed to get it
installed (via apt-get and added to my siteconfig plugins ‘set’). It
shows up now, but the end users do not see any asset types in the drop
down for ‘create asset’. I am guessing it’s a rights/permissions
issue, but I added some rights to the type for the user groups (see
type and a few others), and still nothing in the drop down.

Are there any docs, or can someone explain what I need to do to make
the types appear for people?

Thanks!

2

Asset Types are mainly the same like Queues inside RT, you can/must give propper Rights also to Asset Types that users can work.

Torsten-----Ursprüngliche Nachricht-----
Von: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] Im Auftrag von SSzretter
Gesendet: Dienstag, 16. Juli 2013 14:07
An: rt-users@lists.bestpractical.com
Betreff: [rt-users] asset tracker config

Is there any documentation for Asset Tracker? I managed to get it
installed (via apt-get and added to my siteconfig plugins ‘set’). It
shows up now, but the end users do not see any asset types in the drop
down for ‘create asset’. I am guessing it’s a rights/permissions
issue, but I added some rights to the type for the user groups (see type and a few others), and still nothing in the drop down.

Are there any docs, or can someone explain what I need to do to make the types appear for people?

Thanks!

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3

So I do believe it’s a permissions issue, but I cant find it. If I
log in as root, the asset drop down in the upper right works, and two
asset types are there. However, as a normal privileged user logs in,
there are no types. I have gone to select types, group rights, and
for system and roles, set ALL the permissions (everyone, priv, etc)!
I also set the user defined groups for the groups I have, still
nothing under the asset type drop down… what am I missing?
Thanks.

2013/7/17 Brumm, Torsten / Kuehne + Nagel / Ham GI-ID
torsten.brumm@kuehne-nagel.com:

4

So I do believe it’s a permissions issue, but I cant find it. If I
log in as root, the asset drop down in the upper right works, and two
asset types are there. However, as a normal privileged user logs in,
there are no types. I have gone to select types, group rights, and
for system and roles, set ALL the permissions (everyone, priv, etc)!
I also set the user defined groups for the groups I have, still
nothing under the asset type drop down… what am I missing?

I found some old (2007) Asset Tracker documentation here, not sure if it
will help:

http://www.sgsosu.net/nmetro/Docs/

  • Rick Bychowski