I posted twice to the code.google.com site but thought this would be a
better forum to see if anyone is having the same issues that I am.
Background: we have been using RT and AT for a couple of years now and
the shredder for tickets and assets worked until the update to 3.8.x. I
am currently at version 3.8.2. Here are my two posts to the google code
I am running into issues adding the asset shredder plugin when running
RT 3.8.1 with
AT 1.2.3. I get errors just going to the Shredder page once I add the
Error during compilation of
method “Type” via package “RT::Shredder::Plugin::Assets” at
/opt/rt3/bin/…/lib/RT/Shredder/Plugin.pm line 141. Stack:
We just updated to RT 3.8.2 and tried this again. I think I now know
information. We do not use the normal built in Asset types. We have
to be specific to our Dell computers and have actually removed the built
in types. Could this be our issue? Could someone point me in the right
direction to fix this?
I am a sys admin and have some coding knowledge (but definitely not a
Thanks so much for any information!
Thanks for any help or direction,
Library Systems Administrator
UW Madison - Library Technology Group
smime.p7s (3.27 KB)