Asset link search

RT Users
1

Hi, I was reading other posts about how to link asset to tickets that already exists.
I understand that you have to go to the link tab (or use @AssetQueue), and write for example asset:3, to make a link to asset 3.
I have two question about that:

  1. How can I know the asset id?, because in the search form doesn’t appear the id asset. (I know that you can see in the url address, but I can’t explain that to users)
  2. Is it possible to search by description (in link tab) like to link tickets?

I’m using RT 4.2.3
Asset 1.0 rc2

Thank you very much.
Gustavo

2 
  1.  The asset number is also displayed just below the RT menu.

  2.  I see this requiring a code extension to have the query run against both tables as it currently runs against ticket titles and not articles or assets.

KeithFrom: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Gustavo Gasparrini
Sent: Friday, March 07, 2014 4:12 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Asset link search

Hi, I was reading other posts about how to link asset to tickets that already exists.
I understand that you have to go to the link tab (or use @AssetQueue), and write for example asset:3, to make a link to asset 3.
I have two question about that:

  1. How can I know the asset id?, because in the search form doesn’t appear the id asset. (I know that you can see in the url address, but I can’t explain that to users)
  2. Is it possible to search by description (in link tab) like to link tickets?

I’m using RT 4.2.3
Asset 1.0 rc2

Thank you very much.
Gustavo

3

Thank you for your answer, Keith.
We’ll make a code extension and if it works fine, we’ll share with the list.

Regards,
Gustavo

Gustavo Gasparrini | NIXE S.R.L.

IT Systems General Manager

+54(11)4383-7831
http://www.nixe.com----- Mensaje original -----

De: “Keith Schincke” Keith.Schincke@bcm.edu
Para: “Gustavo Gasparrini” gustavo.gasparrini@nixe.com, rt-users@lists.bestpractical.com
Enviados: Martes, 11 de Marzo 2014 11:20:25
Asunto: RE: Asset link search

  1. The asset number is also displayed just below the RT menu.

  2. I see this requiring a code extension to have the query run against both tables as it currently runs against ticket titles and not articles or assets.

Keith

From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Gustavo Gasparrini
Sent: Friday, March 07, 2014 4:12 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Asset link search

Hi, I was reading other posts about how to link asset to tickets that already exists.

I understand that you have to go to the link tab (or use @AssetQueue), and write for example asset:3, to make a link to asset 3.

I have two question about that:

  1. How can I know the asset id?, because in the search form doesn’t appear the id asset. (I know that you can see in the url address, but I can’t explain that to users)

  2. Is it possible to search by description (in link tab) like to link tickets?

I’m using RT 4.2.3

Asset 1.0 rc2

Thank you very much.

Gustavo