I’m new to RT and I’m not sure how to go about creating this. I’d like
to be able to log changes that are made to assets, which are mostly
computers, and I haven’t been having much luck figuring it out. I’m not
changing the properties of the asset like IPaddr, name, or custom
fields, but rather changes made on the asset.
For example if I updated the RT_SiteConfig.pm and restarted apache I’d
like to log the date/time this happened, different from the time it was
logged, whether or not files were checked into version control if
applicable, backout plan, whether or not it was successful, etc.
Give the number of elements I’d like to capture I don’t know how to do
this with custom fields which appear to only be for single items. If
anyone can provide some guidance on how to accomplish this or if you’ve
already done so it will be greatly appreciated.
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