Articles with links?

RT Users
1

I’m just starting to really dive into Articles and have noticed that it
doesn’t like for me to include links/html.

I created a new Article and included a basic a href. Displaying the
article shows this as a functional link. But when I add it to a ticket it
just shows up as a URL, not a clickable link.

What am I missing?

thanks,
Josh

2

Josh,

I’m new in RT, and I’m trying to customize Articles too but with no
success. Can you (or someone) send me an example on how can I include
some html in the article? Everything I’ve tried ended as plain text…

Thanks in advance!

Best regards,

CarlosFrom: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Josh
Tackitt
Sent: Wednesday, April 03, 2013 2:18 PM
To: RT-Users@lists.bestpractical.com
Subject: [rt-users] Articles with links?

I’m just starting to really dive into Articles and have noticed that it
doesn’t like for me to include links/html.

I created a new Article and included a basic a href. Displaying the
article shows this as a functional link. But when I add it to a ticket
it just shows up as a URL, not a clickable link.

What am I missing?

thanks,

Josh