Articles rights

Daniel_Garcia_Mejia · June 12, 2012, 3:59pm

Hi

I have one question about Articles that I have not found searching by
Google.
I want to build a RT system that has different articles (with differents
category) but with different visibility permissions according to
differents user groups. It is possible?

I only see one permission ‘ShowArticles’, but show ALL articles. I want
to show by category for example…

Thanks in advance!

Daniel

…
/ / Daniel Garcï¿½a Mejï¿½a
C E / S / C A Portals i Repositoris
/_/ Centre de Serveis Cientï¿½fics i Acadï¿½mics de Catalunya

 Gran Capitï¿½, 2-4 (Edifici Nexus) ï¿½ 08034 Barcelona
 T. NULL ï¿½ F. 93 205 6979 ï¿½ dgarcia@cesca.cat
 Facebook (http://on.fb.me/vPv3oN) ï¿½ Twitter @CE5CA ï¿½ Linkedin
 Subscriu-te al butlletï¿½ (www.cesca.cat/butlleti)

…

Hossein_Rafighi · June 12, 2012, 5:29pm

Hi,

I am not certain if this is mis/configuration on my part, but it seems
users can only add one attachment when they are replying to a ticket
using the web interface! Although “Add More Files” button is there, but
when you click on it it submits a ticket rather than allowing you to add
more attachments.

Is this a bug, or misconfig on my part? I am using RT 4.0.0

Many thanks,
Hossein

_____ _____ _____ _ _ _ _ ____ Hossein Rafighi
|_ || _ \ | || | | || _/ || __|TRIUMF, 4004 Wesbrook Mall
| | | || ) | | | | | || || |__ Vancouver BC, Canada, V6T 2A3
| | | _ / | | | _/ || _/ || |Voice: (604) 222-1047
| | | | \ \ | | | || | | || | Fax: (604) 222-1074
|| || _|_| _/ || |||_| Website: http://www.triumf.ca

Kevin_Falcone · June 13, 2012, 1:50am

I have one question about Articles that I have not found searching
by Google.
I want to build a RT system that has different articles (with
differents category) but with different visibility permissions
according to differents user groups. It is possible?

I only see one permission ‘ShowArticles’, but show ALL articles. I
want to show by category for example…

You want to split your Articles up across Classes.
You can read more about Classes in
docs/customizing/articles_introduction.pod
and then grant ShowArticles on each of those.
Also keep in mind that Classes can be assigned to a particular Queue,
in addition to Globally, so you can control where they show up.

-kevin

Kevin_Falcone · June 13, 2012, 1:53am

I am not certain if this is mis/configuration on my part, but it
seems users can only add one attachment when they are replying to a
ticket using the web interface! Although “Add More Files” button is
there, but when you click on it it submits a ticket rather than
allowing you to add more attachments.

Is this a bug, or misconfig on my part? I am using RT 4.0.0

This is a known bug in the SelfService interface.
I don’t believe there is a current branch to correct it unfortunately.

-kevin

Hossein_Rafighi · June 13, 2012, 4:17pm

Thanks for the update. Perhaps, a wish that can be added to to-do list;-) .

HosseinOn 6/12/2012 6:53 PM, Kevin Falcone wrote:

On Tue, Jun 12, 2012 at 10:29:13AM -0700, Hossein Rafighi wrote:

I am not certain if this is mis/configuration on my part, but it
seems users can only add one attachment when they are replying to a
ticket using the web interface! Although “Add More Files” button is
there, but when you click on it it submits a ticket rather than
allowing you to add more attachments.

Is this a bug, or misconfig on my part? I am using RT 4.0.0
This is a known bug in the SelfService interface.
I don’t believe there is a current branch to correct it unfortunately.

-kevin

_____ _____ _____ _ _ _ _ ____ Hossein Rafighi
|_ || _ \ | || | | || _/ || __|TRIUMF, 4004 Wesbrook Mall
| | | || ) | | | | | || || |__ Vancouver BC, Canada, V6T 2A3
| | | _ / | | | _/ || _/ || |Voice: (604) 222-1047
| | | | \ \ | | | || | | || | Fax: (604) 222-1074
|| || _|_| _/ || |||_| Website: http://www.triumf.ca