Articles, issue with wiki textarea


I’m trying to use articles with a “Fill in one wikitext area” custom field.

The issue I have is:

  • when displaying my article with the Display menu after modification it looks good
  • when using the article in a Reply it is not formatted and shows all wiki tags

The wikitext code is:
== head 1 example ==

== head 2 example ==

  • list item 1
  • list item 2


It Displays as:

But when using the article in ticket reply it’s not formatted (also not the email received after sending):

Anyone had such issues before? I’m on RT 4.4.1. Am I possibly missing some configuration setting?


I can further comment that $MessageBoxRichText is unabled:
Should “rich text” editing be enabled? This option lets your users send HTML email messages from the web interface.
Set($MessageBoxRichText, 1);

I’ve also tried with “Set($PreferRichText, 1);” or “Set($PreferRichText, 0);” but no change.

I found a workaround:

  • Access the article from menu Articles => Overview
  • From there - it displays correctly - Select and Copy the text
  • Click Reply on a ticket
  • Paste the Copied Article

At least it works for me that way although it is not convenient.