Article Search - Customizing Results Columns

RT Users
1

Cheers all,

Running RT 4.4.2 and trying to figure out how to customize the columns for the article search functions. Specifically, I’m searching on custom fields [successfully] and then wanting to export the results (or at least copy/paste the table of them).

Is this something that can be changed in the default config? If so, how?

Best,
C.

2

Cheers RT team,

Just bumping this up to the top hoping for a response. Could really use an assist.

3

I’m not part of the RT Team (just a mere mortal user! :slight_smile: ) but here’s how I’d do it (assuming your RT install is in /opt/rt4):

  1. mkdir -p /opt/rt4/local/html/Articles/Article

  2. cp /opt/rt4/share/html/Articles/Article/Search.html /opt/rt4/local/html/Articles/Article/

  3. edit /opt/rt4/local/html/Articles/Article/Search.html to find the block:

    my $format = q{
    ’<a href="__WebPath__/Articles/Article/Display.html?id=__id__">__id__</a>/TITLE:#’,
    ’<a href="__WebPath__/Articles/Article/Display.html?id=__id__">__Name__</a>/TITLE:Name’,
    ’__ClassName__’,
    ’__CreatedRelative__’,
    ’__LastUpdatedRelative__’,
    ’__Summary__’,
    ’__Topics__’, };

  4. Insert a custom field entry into this list. This takes the form of CustomField, a dot, an open brace, the name of the custom field and then a closing brace. For example if you have a custom field called “Content” you would end up with:

    my $format = q{
    ’<a href="__WebPath__/Articles/Article/Display.html?id=__id__">__id__</a>/TITLE:#’,
    ’<a href="__WebPath__/Articles/Article/Display.html?id=__id__">__Name__</a>/TITLE:Name’,
    ’__ClassName__’,
    ’__CreatedRelative__’,
    ’__LastUpdatedRelative__’,
    ‘CustomField.{Content}’,
    ’__Summary__’,
    ’__Topics__’, };

  5. Save file, clear Mason cache/restart web server and test.