Hi,
First off, sorry for replying to an old mail.
But to answer your question, yes it’s possible to create rich text custom
fields.
This wiki page explains how:
http://requesttracker.wikia.com/wiki/AddRichTextEditorToCustomField
Rough example on how to achieve this in a quick way (for RT 4.0 and 4.2),
the following is done on a debian machine:
Copy the original EditCustomFieldText to a local place (create the local
directories if they don’t exist)
cp /opt/rt4/share/html/Elements/EditCustomFieldText
/opt/rt4/local/html/Elements/EditCustomFieldText
Edit the following file
nano -w /opt/rt4/local/html/Elements/EditCustomFieldText
Add the following snippet above the first line with <%INIT>
The custom field ID that I’m using here is the specific ID that I use
inside the Articles (thus this limits to only that CF)
% if($CustomField->Id == 12) {
% }
now restart RT
service apache2 stop && rm -rf /opt/rt4/var/mason_data/obj/* && service
apache2 start
After having changed this, you might also want to add the following styling
to your Theme for RT 4.0.*:
/* CF ID 12 Value styling */
#CF-12-ShowRow .value {font:13px/1.231
arial,helvetica,clean,sans-serif;*font-size:small;*font:x-small;}table
{font-size:inherit;font:100%;}pre,code,kbd,samp,tt{font-family:monospace;*font-size:108%;line-height:100%;}
#CF-12-ShowRow .value br { content: " "; display: block; margin: 0.5em 0 0
0; line-height: 0.5em;}
/* Firefox specific rule */
@-moz-document url-prefix() {
#CF-12-ShowRow .value br { content: " "; display: block; margin: 0.2em 0
0 0; line-height: 0.2em;}
}
Or if your now using 4.2 then adding this styling would be sufficient (at
least, i thought this was enough for 4.2):
/* CF ID 12 Value styling */
#CF-12-ShowRow .value br { display: block; margin: 5px 0 0 0; line-height:
5px; content: " ";}
Even though this is an old mail, this recently became relevant for us so I
thought I’d share this.2013/8/28 LAW Andy andy.law@roslin.ed.ac.uk
On 27 Aug 2013, at 17:24, Kevin Falcone falcone@bestpractical.com wrote:
On Tue, Aug 27, 2013 at 04:46:15PM +0100, LAW Andy wrote:
I’m trying to create some new articles and I’m struggling to find how
to actually add Content. I can seemingly create the Article and give it a
Name, Summary and Class and assign Topic labels to it but there is just a
big blank area next to the word Content.
I think that I’ve given myself all the necessary permissions to
create and modify the Article content. Any clues as to where I should be
looking to get this working?
Customizing/Articles introduction - RT 5.0.5 Documentation - Best Practical
-kevin
OK. Thanks.
Is there a way to get an editable field for an article that includes all
the CKEditor goodness that we get in ticket comment fields?
Later,
Andy
–
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Scotland, with registration number SC005336.
Bart G.