Hi List,
Running into a problem when using articles as a reply to a request.
I have an article which contains HTML only which is stored in a “Fill in one text area” CustomField.
This stores the article perfectly fine and presents it correctly when viewing the article in a browser, however… When attaching the Article to a ticket reply, it appears to convert the content to Wiki markup (Even though the field is NOT a “Fill in one wikitext area”), destroying the markup entirely and enforcing a text content type.
I have tried adding a Content-Type: text/html to the article head and this still produces the same result.
I am hoping somebody else has successfully achieved this and can give any pointers as to the correct approach.
RT Version: 4.0.4
Thanks
Scott