Archive ticket with all related information

RT Users
1

Dear all,

Due to disk issues, is there any possible solution to archive tickets and all their related information (attachments, transactions, etc.) from the RT5 database by year.

Thanks !

2

I think rt-shredder will do what you want : rt-shredder - RT 5.0.7 Documentation - Best Practical

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3

Yeah you can shred the tickets and get the SQL output. You could always run an archive RT instance that then injects the shredded content

4

You may find interesting rt-externalize-attachments, so that you may store most content outside the database (local disk, on another server, on the cloud…) without needing to actually delete the ticket information.

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