Hi all,
From what I can determine within the RT Approval system when the approval ticket is approved there is code within lib/RT/Approval/Rule/Passed.pm that sends a reply to the requestor using the Approval Passed template.
I tried editing the Approval Passed template making it blank - which in theory would squelch the email but when the ticket is Approved this error is returned:
“Can’t call method “SquelchMailTo” on an undefined value at /usr/share/request-tracker4/lib/RT/Ticket.pm line 2157”
I’d like to avoid editing Passed.pm but how else might I suppress this email to the requestor upon approval?
David T. Grayston Systems & Database Administrator
University of Washington School of Public Health
Hi,
report a bug report, what you did should work.On Thu, Jul 12, 2012 at 10:36 PM, David T. Grayston davidtg@u.washington.edu wrote:
Hi all,
From what I can determine within the RT Approval system when the approval
ticket is approved there is code within lib/RT/Approval/Rule/Passed.pm that
sends a reply to the requestor using the Approval Passed template.
I tried editing the Approval Passed template making it blank – which in
theory would squelch the email but when the ticket is Approved this error is
returned:
“Can’t call method “SquelchMailTo” on an undefined value at
/usr/share/request-tracker4/lib/RT/Ticket.pm line 2157”
I’d like to avoid editing Passed.pm but how else might I suppress this email
to the requestor upon approval?
David T. Grayston Systems & Database Administrator
University of Washington School of Public Health
Best regards, Ruslan.