Hi all,
Just been setting up Approvals, but I’ve been having some problems…
I have an queue set up called ‘Approvals’ with several AdminCC’s defined
for the queue
The scrip attached is:
Desc: create
Condition: On Create
Action: Create Tickets
Template: approval
Stage: TransactionCreate
The corresponding template is:
===Create-Ticket: change
Depended-On-By: {$Tickets{‘TOP’}->Id}
Queue: Approvals
Type: Approval
Content: Someone has created a ticket. you should review and approve it,
so they can finish their work
ENDOFCONTENT
This setup seems to create 2 tickets (parent-child), but does not notify
the AdminCC’s
If I add a scrip to notify AdminCC’s on new ticket creation, they get 2
messages, one for the parent and one for the child
Am I missing something here? I’ve been over the docs and trolled through
the list archives, but can’t see what’s going on.
How are others doing this?
Cheers,
Gordon