I have several queues that are set up for approvals, which I have
working great. However, I’d like to change the behavior somewhat but
am not sure how to do it.
What we want is to have a group or groups set up as AdminCC (or
similar functionality) for the queue, but cannot see the ticket until
it is approved. I have been able to do this by adding a bunch of code
to add a group as AdminCC in the scrip that resolves the approval
ticket, but it is becoming very difficult to manage, especially if I
want to have more than one group added as AdminCC when the ticket is
approved. Is there a simpler way to hide a ticket from a group before
it is approved?
Willie George Ministries
1003 N 129th E Ave
Tulsa OK 74116