Hi Folks,
I have a couple of questions around customising Approvals.
Firstly, I was wondering if there is a way to customise the My Approvals
page? To be more specific one of the things I would like to do is collapse
each waiting approval down so that they display as single line entries as
we have a queue that generates a fair amount of traffic.
Secondly, is there a way to give the requester a choice about who the
approval goes to? For example our Change Request queue has quite a few
approvers but some issues can only be approved by certain people so it
would be nice to target them and not spam everyone else?
Thanks in advance for your time.
Cheers,
Glyn
Firstly, I was wondering if there is a way to customise the My Approvals page? To be more
specific one of the things I would like to do is collapse each waiting approval down so that
they display as single line entries as we have a queue that generates a fair amount of
traffic.
You can read about changing the UI at
http://requesttracker.wikia.com/wiki/Customizing
Secondly, is there a way to give the requester a choice about who the approval goes to? For
example our Change Request queue has quite a few approvers but some issues can only be
approved by certain people so it would be nice to target them and not spam everyone else?
Sure, just make a custom field that offers a list of users and pick
the Owner dynamically in your Template.
-kevin