I have the approval process working. Here is my template that creates
the 2 approval tickets in the __Approvals Queue.
===Create-Ticket: manager-approval
Depended-On-By: TOPSubject: Approval of { $Tickets{‘TOP’}->Subject( ) }
Queue: ___Approvals
Type: approval
Owner: manager@company.com
Content: Please review and approve or reject this change.
ENDOFCONTENT
===Create-Ticket: vp-approval
Depended-On-By: TOP
Depends-On: manager-approval
Subject: Approval of { $Tickets{‘TOP’}->Subject( ) }
Queue: ___Approvals
Type: approval
Owner: director@company.com
Content: Please review and approve or reject this change.
ENDOFCONTENT
The only problem I have is that the notify e-mail that this sends out
does not have anyone in the from field.
From:
Sent: Wednesday, November 04, 2009 9:33 AM
To: Wes Topping
Subject: [helpdesk #43] New Pending Approval: Approval of Allow access
to production website data for SGI
Greetings,
There is a new item pending your approval: “Approval of Allow access to
production website data for SGI”,
a summary of which appears below.
Please visit http://helpdesk/Approvals/Display.html?id=43
to approve or reject this ticket, or http://helpdesk/Approvals/ to
batch-process all your pending approvals.
Please review and approve or reject this change.
Wes Topping
Director of Enterprise Technology
317.713.8687
317.631.6585 fax
wtopping@sigma-micro.com mailto:email@sigma-micro.com
www.sigma-micro.com http://www.sigma-micro.com/
Sigma Micro LLC, 6720 Parkdale Place, Indianapolis, IN 46254
Confidentiality Notice
http://www.sigma-micro.com/emailconfidentialitynotice.shtml