Approval Tickets and e-mail

I have the approval process working. Here is my template that creates
the 2 approval tickets in the __Approvals Queue.

===Create-Ticket: manager-approval

Depended-On-By: TOPSubject: Approval of { $Tickets{‘TOP’}->Subject( ) }

Queue: ___Approvals

Type: approval

Owner: manager@company.com

Content: Please review and approve or reject this change.

ENDOFCONTENT

===Create-Ticket: vp-approval

Depended-On-By: TOP

Depends-On: manager-approval

Subject: Approval of { $Tickets{‘TOP’}->Subject( ) }

Queue: ___Approvals

Type: approval

Owner: director@company.com

Content: Please review and approve or reject this change.

ENDOFCONTENT

The only problem I have is that the notify e-mail that this sends out
does not have anyone in the from field.

From:
Sent: Wednesday, November 04, 2009 9:33 AM
To: Wes Topping
Subject: [helpdesk #43] New Pending Approval: Approval of Allow access
to production website data for SGI

Greetings,

There is a new item pending your approval: “Approval of Allow access to
production website data for SGI”,

a summary of which appears below.

Please visit http://helpdesk/Approvals/Display.html?id=43

to approve or reject this ticket, or http://helpdesk/Approvals/ to

batch-process all your pending approvals.

Please review and approve or reject this change.

Wes Topping
Director of Enterprise Technology

317.713.8687

317.631.6585 fax
wtopping@sigma-micro.com mailto:email@sigma-micro.com

www.sigma-micro.com http://www.sigma-micro.com/

Sigma Micro LLC, 6720 Parkdale Place, Indianapolis, IN 46254

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