Approval Ticket Notification

RT Users
1

Has anyone created a script to notify the requestors of the original
ticket when their ticket in the approval queue has been approved or
denied?

Thanks,
Michael Brown
InterCept
Systems Administrator
770.248.9600 x4856

2

在 ??, 2003-09-06 04:03, RT 寫道：

Has anyone created a script to notify the requestors of the original
ticket when their ticket in the approval queue has been approved or
denied?

It is in the default initialdata.

/Autrijus/

signature.asc (187 Bytes)

3

Weird, mine doesn’t notify me, it only notifies me when I created the ticket in the queue and notifies the watchers of the approval queue to approve/deny new tickets.

For the initial queue I have for a script
Oncreate , createticket from template approval

Then approval template has the following:

===Create-Ticket: codereviewSubject: Change Control Approval {$Tickets{‘TOP’}->Subject}
Queue: Approvals
Type: Approval
Depended-On-By: TOP
Content: Someone has created a ticket that requires your approval. Please review the approval here:
http://rt.intercept.net/Approvals/index.html
ENDOFCONTENT

Should I have something else in here to notify the requestor when the approval ticket status has changed?

Michael

From: Autrijus Tang [mailto:autrijus@autrijus.org]
Sent: Friday, September 05, 2003 4:22 PM
To: RT
Cc: rt-users@lists.fsck.com
Subject: Re: [rt-users] Approval Ticket Notification

在 ??, 2003-09-06 04:03, RT 寫道：

Has anyone created a script to notify the requestors of the original
ticket when their ticket in the approval queue has been approved or
denied?

It is in the default initialdata.

/Autrijus/