Approval questions/bugs

We are testing the approval mechanism in RT and I have come across some
questions. We are using v3.4.1. Any help is greatly appreciated. The
Wiki and searching the mailing list got us most of the way there.

I have a few questions:

. Is there any way to put a link in the approval email, so the approver
can just click the link, authenticate, and be done.

. Any way to approve by email? I realize this may not be quite as
secure, but we’d be interested in trying it.

. Is there any way to hide my PO-Approvals queue from showing up on the
main RT page? Since nobody every sees the tickets in it, I’d just
assume hide it somehow.

. The email that goes out to approvers goes from ‘The RT System itself
via RT’. I cannot find anywhere to change that.

. How can I change the auto reply template for just this queue, so the
requestor knows their ticket is awaiting approval? I can change the
global template, but how do I overwrite that for this queue?

. BUGS: There seems to be a few bugs in the approval stuff. First, the
’Approval Passed’ template has the wording ‘Ticket Rejected’. Second,
when I look at a ticket pending approval, the link for 'Depends on’
doesn’t work. It is missing a / between the hostname and the URL, so I
get a URL like:
http://rthostTickets/Display.html?id=123
This was fixed by adding a trailing slash to the base URL in the
SiteConfig file, but it says that shouldn’t be necessary. If these
aren’t real bugs, sorry, but they seemed to be so.

. SUGGESTIONS: The button to approve emails on the approvals page is
named ‘Show Approvals’. Rename the button to something like ‘Update
Approvals’. Another suggestion would to have a way to approve a ticket,
right on the ticket details page. It’s someone inconvenient to have to
go to the approvals section.

Thank you!

-Brandon

Nope, that doesn’t work.

I’ve received no replies to my questions about the RT approval
mechanism. Is there any resource to provide some answers?

Thanks.

-BrandonFrom: Ennis William McCaffrey [mailto:ennis@mail.twcgb.net]
Sent: Monday, May 02, 2005 7:45 AM
To: Brandon Pulsipher
Subject: Re: [rt-users] Approval questions/bugs

Brandon:

I “think” that if you put a __ as the first two characters of the name
of your
approvals queue the queue will not show up in the queue list.

I think that’s the way it works.

Ennis

We are testing the approval mechanism in RT and I have come across some
questions. We are using v3.4.1. Any help is greatly appreciated. The
Wiki and searching the mailing list got us most of the way there.

I have a few questions:

. Is there any way to put a link in the approval email, so the approver
can just click the link, authenticate, and be done.

. Any way to approve by email? I realize this may not be quite as
secure, but we’d be interested in trying it.

. Is there any way to hide my PO-Approvals queue from showing up on the
main RT page? Since nobody every sees the tickets in it, I’d just
assume hide it somehow.

. The email that goes out to approvers goes from ‘The RT System itself
via RT’. I cannot find anywhere to change that.

. How can I change the auto reply template for just this queue, so the
requestor knows their ticket is awaiting approval? I can change the
global template, but how do I overwrite that for this queue?

. BUGS: There seems to be a few bugs in the approval stuff. First,
the
’Approval Passed’ template has the wording ‘Ticket Rejected’. Second,
when I look at a ticket pending approval, the link for 'Depends on’
doesn’t work. It is missing a / between the hostname and the URL, so I
get a URL like:
http://rthostTickets/Display.html?id=123
This was fixed by adding a trailing slash to the base URL in the
SiteConfig file, but it says that shouldn’t be necessary. If these
aren’t real bugs, sorry, but they seemed to be so.

. SUGGESTIONS: The button to approve emails on the approvals page is
named ‘Show Approvals’. Rename the button to something like ‘Update
Approvals’. Another suggestion would to have a way to approve a
ticket,
right on the ticket details page. It’s someone inconvenient to have to
go to the approvals section.

Thank you!

-Brandon


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Ennis McCaffrey

Time Warner Cable
Digital Network Engineer

1001 West Kennedy Avenue
PO Box 145
Kimberly, WI 54136

(920) 831-9220 Office
(920) 378-0416 Cell

Ennis@Mail.TWCGB.NET

Brandon Pulsipher wrote:

Nope, that doesn’t work.

I’ve received no replies to my questions about the RT approval
mechanism. Is there any resource to provide some answers?

In mail archives only I think:
http://wiki.bestpractical.com/index.cgi?MailingListArchives