We are testing the approval mechanism in RT and I have come across some
questions. We are using v3.4.1. Any help is greatly appreciated. The
Wiki and searching the mailing list got us most of the way there.
I have a few questions:
. Is there any way to put a link in the approval email, so the approver
can just click the link, authenticate, and be done.
. Any way to approve by email? I realize this may not be quite as
secure, but we’d be interested in trying it.
. Is there any way to hide my PO-Approvals queue from showing up on the
main RT page? Since nobody every sees the tickets in it, I’d just
assume hide it somehow.
. The email that goes out to approvers goes from ‘The RT System itself
via RT’. I cannot find anywhere to change that.
. How can I change the auto reply template for just this queue, so the
requestor knows their ticket is awaiting approval? I can change the
global template, but how do I overwrite that for this queue?
. BUGS: There seems to be a few bugs in the approval stuff. First, the
’Approval Passed’ template has the wording ‘Ticket Rejected’. Second,
when I look at a ticket pending approval, the link for 'Depends on’
doesn’t work. It is missing a / between the hostname and the URL, so I
get a URL like:
This was fixed by adding a trailing slash to the base URL in the
SiteConfig file, but it says that shouldn’t be necessary. If these
aren’t real bugs, sorry, but they seemed to be so.
. SUGGESTIONS: The button to approve emails on the approvals page is
named ‘Show Approvals’. Rename the button to something like ‘Update
Approvals’. Another suggestion would to have a way to approve a ticket,
right on the ticket details page. It’s someone inconvenient to have to
go to the approvals section.