I am trying to create an approval process for ticket closure.
I know this may sound strange at first… The business reason behind this is an ISO-requirement when tracking quality management issues, e.g. a somebody has to approve the implemented measure(s) is/are working within the specified boundaries.
So far all my attempts end up in a approve == ticket goes back to open / deny ticket goes to reject status which are both not helpful. The required situation would be approve == status goes to close / reject == status goes/stays back at open.
Is there some way to achive this approval process?