hi
MySetup:
Debian sarge testing
apache 1.3.29
perl 5.8.3
rt 3.0.10
i set up approval and it works fine with this scrip,
On Create Create Tickets with template approval
and this template
===Create-Ticket: Approval
Depended-On-By: TOP
Queue: Approvals
Type: Approval
Content: Someone has created a ticket. you should review and approve it, so they can finish their work
ENDOFCONTENT
but it would be fine if the approval-admin gets just tickets with status resolved to approve, to check if the are really resolved and approve then.
On Resolve Create Tickets with template approval
is there a way to do so with the approve button and notify the requestor llike this
On Approve Notify Requestors with template Resolved
best regards
Michael Pilz Projektleiter
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