Applying logging changes?

Hi all,
I’m reading through the RT wiki page on logging, and I’ve set a file to capture all debug output. I know it’s a lot of information, but I want to make sure it works. However, the file isn’t getting updated at all. It didn’t exist, so I tried:

cat /var/log/request-tracker4/rt.log
chown www-data /var/log/request-tracker4/rt.log

but still nothing. Yes, I ran update-rt-siteconfig before checking for, then making and re-checking, the file. Is there something else I have to do to start logging? Kill and restart the FCGI server (I’m going through Nginx)? I’m using 4.2.8 in case that makes a difference. Thanks.

I got the file working, though nothing appears on the screen. Still, this
is what I was after. I restarted RT itself and the FCGI server, so I’m not
sure which did it.On Fri, Sep 9, 2016 at 7:30 AM, Alex Hall ahall@autodist.com wrote:

Hi all,
I’m reading through the RT wiki page on logging, and I’ve set a file to
capture all debug output. I know it’s a lot of information, but I want to
make sure it works. However, the file isn’t getting updated at all. It
didn’t exist, so I tried:

cat /var/log/request-tracker4/rt.log
chown www-data /var/log/request-tracker4/rt.log

but still nothing. Yes, I ran update-rt-siteconfig before checking for,
then making and re-checking, the file. Is there something else I have to do
to start logging? Kill and restart the FCGI server (I’m going through
Nginx)? I’m using 4.2.8 in case that makes a difference. Thanks.

Alex Hall
Automatic Distributors, IT department
ahall@autodist.com