Applying CF to single tickets

RT Users
1

Hi

Is it possible to apply CF’s only to single tickets at a time?

What I imagined was using a scrip to check if a certain condition was true
when the ticket is updated, and if it is apply the CF to the ticket.

Thanks

Magnus

2

Hi

Is it possible to apply CF’s only to single tickets at a time?

No.

What I imagined was using a scrip to check if a certain condition was true
when the ticket is updated, and if it is apply the CF to the ticket.

By default CF has no value and no additional records created in the
DB. Why do you need this? There is an extension on the CPAN to hide
all “no values” from ticket’s Display.html page.

Thanks

Magnus

Best regards, Ruslan.

3

Yes its possible, but the cf fields will be visible (with empty values) to all tickets in the queue where the cfs apply to.

You should be able to auto populate the cf fields via a scrip, you can do that under any conditions you define (create/update/or change of any field that have a transaction attached)

Roy

4

Roy wrote:

Yes its possible, but the cf fields will be visible (with empty values)

[Magnus Mikkelsen]
Ok. I was interested in getting the cf invisible for tickets it didn’t
concern. I think I will solve it by queue organization instead.

Best regards, Magnus