Appending original message in Correspondence mails

Ritu_Khetan · February 18, 2004, 11:01am

Hello All,

What tag should be used in the templates to append the original
message of the ticket when a Correspondence is sent or when a Resolved
response is sent to the external users.

I tried {$Transaction->Content()}, but it didnt work.

Regards,
Ritu

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Ruslan_U_Zakirov · February 18, 2004, 11:45am

Ritu Khetan wrote:

Hello All,

What tag should be used in the templates to append the original
message of the ticket when a Correspondence is sent or when a Resolved
response is sent to the external users.

I tried {$Transaction->Content()}, but it didnt work.

{$Ticket->Transactions->First->Content()}

Ritu_Khetan · February 19, 2004, 5:24am

Thanks Ruslan!

Regards,
RituOn Wed, 2004-02-18 at 17:15, Ruslan U. Zakirov wrote:

Ritu Khetan wrote:

Hello All,

What tag should be used in the templates to append the original
message of the ticket when a Correspondence is sent or when a Resolved
response is sent to the external users.

I tried {$Transaction->Content()}, but it didnt work.

{$Ticket->Transactions->First->Content()}

Regards,
Ritu

NETCORE SOLUTIONS *** Ph: +91 22 5662 8000 Fax: +91 22 5662 8134

MailServ and FlexiMail: Messaging Solutions: http://netcore.co.in

Pragatee: Integrated Server-Software Suite: http://www.pragatee.com

Emergic Freedom: Server-centric Computing: http://www.emergic.com

BlogStreet: Blog Profiles and RSS Ecosystem: http://blogstreet.com

Deeshaa: Rural Development: http://www.deeshaa.com

Rajesh Jain’s Weblog on Technology: http://www.emergic.org

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