API question

RT Users
1

Hi!

I’m trying to make a condition in some of the HTML pages. I only want my “Inhouse”-group to be able to set the owner of a ticket, furthermore there is an “Inhouse-admin” group that are a member of the “Inhouse” group, which need access to this too. The rest will only be able to change it to Nobody (like releasing a ticket)

From what I can gather, I should be able to do it like this:

my $groupobj = RT::Group->new();
$groupobj->LoadUserDefinedGroup(‘Inhouse’);
if(!$groupobj->HasMemberRecursively($session{CurrentUser}))
{
blablabla();
}

The problem is that the if-statement always returns true, meaning that the function returns false. I have tried both as a member of the sub-group (admin) and as a member of the specified “Inhouse” group.

Anybody got an idea why this fails?

Cheers
Bjørn Skovlund Rydén

2

Bj�rn Skovlund Ryd�n wrote:

my $groupobj = RT::Group->new();
$groupobj->LoadUserDefinedGroup(‘Inhouse’);
if(!$groupobj->HasMemberRecursively($session{CurrentUser}))
{
blablabla();
}

Try something like:

my $groupobj = new RT::Group($session{‘CurrentUser’});
$groupobj->LoadUserDefinedGroup(‘Inhouse’);
if(!$groupobj->HasMemberRecursively($session{‘CurrentUser’}->PrincipalObj))
{
blablabla();
}

(off the top of my head)

3

Hi again :slight_smile:

let me start by saying that I did google for this, but either the
answer to my question is ‘No’ or I am too stupid to find it, which I
attribute to my splitting headache. Sorry if it’s obvious and I should
have found it myself. I did look.

Is there a SOAP, XML, JASON, whatever interface in the works for 3.8?
Alternatively, is there a module etc of some sort?

Thanks once again,
Richard

4

Hi again :slight_smile:

let me start by saying that I did google for this, but either the
answer to my question is ‘No’ or I am too stupid to find it, which I
attribute to my splitting headache. Sorry if it’s obvious and I should
have found it myself. I did look.

RT::Client::REST and the RT cli both use RT’s REST API. It’s been there
since 3.0. (Though it doesn’t use any XML :wink:

-jesse

5

RT::Client::REST and the RT cli both use RT’s REST API. It’s been there
since 3.0. (Though it doesn’t use any XML :wink:

Yes, that is what we are using, at the moment. I just hoped there was
something new, but we will just continue to use REST. I assume there
were no incompatible changes between 3.4. and 3.8?

Thanks,
Richard