API Query custom fields

RT Users
1

I’m trying to get the API to return my custom field. A ticket field called “Type” has been added to a specific queue. While the filtering seems to work fine, I am unable to figure out how to return the field value.

Custom Field is of type ‘Select one value’ and render type ‘list’
Endpoint: /REST/2.0/tickets
querystring (unencoded) looks something like this:
REST/2.0/tickets?query=CF.{Type} LIKE ‘Other’ AND Queue = ‘myqueue’&fields=Subject,Status,Created,CF.{Type},Creator&fields[Creator]=EmailAddress,RealName&per_page=100&page=1

This limits my tickets to ones that have the type field set to ‘Other’, but in the response the CF.{Type} field always comes back as empty string (’’).

2

From the docs it looks like you can just put “CustomFields” and get all CFs back. Does that work?

3

Unfortunately not, looks like that is a feature of 5.x maybe?