Hello,
nice to meet you 
Yesterday I’ve installed version 3.8.1 on my debian box, and I can’t start it.
What I have:
Debian “Etch” with 2.6.21-2
Apache 2.2.4 running with mod_perl/2.0.3 and Perl/v5.8.8 (fastcgi is
currently disabled) and other modules
RT 3.8.1
access to root account
What I did:
./configure --prefix=“/usr/local/rt-3” - successfull
database and user created - successful
config in etc/RT_SiteConfig.pm - done
fixed all dependencies with make fixdeps
tested all dependencies: “All dependencies have been found.”
successful ‘make install’
reinstall with perl -MCPAN -e’install Bundle::Apache2’
reinstalled like above DBIx::SearchBuilder (desperation, yes)
checked permissions of path to RT.pm - okay
created /etc/apache2/inc/request-tracker included in
/etc/apache2/sites-enabled/ssl-my.ssl.host.name (content: below)
even tried “downgrade” rt to 3.8.0 - nothing changed
What is going on:
When I did ‘apache2ctl graceful’ apache silently died with (in error log):
[Fri Oct 31 09:39:54 2008] [notice] Graceful restart requested, doing restart
[Fri Oct 31 09:39:54 2008] [error] (9)Bad file descriptor:
apr_socket_accept: (client socket)
[Fri Oct 31 09:39:54 2008] [error] (9)Bad file descriptor:
apr_socket_accept: (client socket)
[Fri Oct 31 09:39:55 2008] [error] (9)Bad file descriptor:
apr_socket_accept: (client socket)
[Fri Oct 31 09:39:55 2008] [error] (9)Bad file descriptor:
apr_socket_accept: (client socket)
[Fri Oct 31 09:40:26 2008] [error] Can’t locate object method “Config”
via package “RT” at /usr/local/rt-3/bin/webmux.pl line 100.\nBEGIN
failed–compilation aborted at /usr/local/rt-3/bin/webmux.pl line
101.\nCompilation failed in require at (eval 244) line 1.\n
[Fri Oct 31 09:40:26 2008] [error] Can’t load Perl file:
/usr/local/rt-3/bin/webmux.pl for server my.ssl.host.name:443,
exiting…
…and I had to comment out “Include /etc/apache2/inc/request-tracker”
in in /etc/apache2/sites-enabled/ssl-my.ssl.host.name
I’m writing here because I’m unfortunately not a perl hacker and I
can’t force “this things” to work.
I’ve searched this list archive and web but I can’t find anything corresponding.
== /etc/apache2/inc/request-tracker
Alias /rt “/usr/local/rt-3/share/html”
AddDefaultCharset UTF-8
PerlModule Apache::DBI
PerlRequire “/usr/local/rt-3/bin/webmux.pl”
<Directory /usr/local/rt-3/share/html>
AllowOverride All
Options ExecCGI +FollowSymLinks
<Location /rt/NoAuth/images>
SetHandler default
<Location /rt>
SetHandler perl-script
PerlResponseHandler RT::Mason
PerlHandler RT::Mason - this one was from
http://wiki.bestpractical.com/view/DebianStableInstallGuide
=== end of /etc/apache2/inc/request-tracker
=== parts of /etc/apache2/sites-enabled/ssl-my.ssl.host.name
NameVirtualHost ip.add.re.ss:443
SSLEngine on
DocumentRoot /var/www/
[cut…]
Include /etc/apache2/inc/some-file
Include /etc/apache2/inc/some-other-file
# commented out because server dies
# Include /etc/apache2/inc/request-tracker
=== /usr/local/rt-3/etc/RT_SiteConfig.pm
Set( $rtname, ‘my.ssl.host.name’);
#Set(@Plugins,(qw(Extension::QuickDelete)));
Set($Organization , “my.domain.name”);
Set($OwnerEmail, ‘rtowner’);
Set($RTAddressRegexp, ‘^it@my.host.name$’);
Set($SMTPServer, ‘localhost’);
Set($SMTPFrom, ‘it@my.host.name’);
Set($CorrespondAddress , ‘RT_CorrespondAddressNotSet’);
Set($CommentAddress , ‘RT_CommentAddressNotSet’);
Set($MinimumPasswordLength , “8”);
Set($Timezone , ‘Europe/Warsaw’);
Set($DatabaseType , ‘mysql’);
Set($DatabasePassword , ‘very-long-pw’);
Set($PlainTextPre, 1);
Set($MaxAttachmentSize , 50000000);
Set($WebDefaultStylesheet, ‘web2’);
Set($WebDomain, ‘my.host.name’ );
Set($WebPath, “/rt”);
Set($WebPort, 443);# + ($< * 7274) % 32766 + ($< && 1024));
Set($WebBaseURL, ‘https://’ . RT->Config->Get(‘WebDomain’) . ‘:’ .
RT->Config->Get(‘WebPort’));
Set($WebURL, RT->Config->Get(‘WebBaseURL’) . RT->Config->Get(‘WebPath’) . “/”);
Set($WebSecureCookies, 1);
Set( %GnuPG,
Enable => 1,
OutgoingMessagesFormat => ‘RFC’, # Inline
AllowEncryptDataInDB => 0,
);
1;
=== end of RT_SiteConfig.pm
Also I added to /etc/aliases:
it: “|/usr/local/rt-3/bin/rt-mailgate --queue ‘General’ --action
correspond --url https://my.ssl.host.name/rt”
I have no clue
Thanks in advance.
best regards,
Olgierd Ziolko
“Real stupidity beats artificial intelligence every time.”