Anyone who uses RT have a user training page? (was: Re: Perl script to dump mysql db transactions?)

The documentation is embedded in the code - for example, to see the doc for
the Ticket part of the API:

perldoc $RT_HOME/lib/Ticket.pm
perldoc $RT_HOME/lib/Ticket_Overlay.pm

Here’s an example of a perl script that might get you started. It takes a
RT username as an argument and displays some info for that user. The script
will need to know where your RT libraries are, so add $RT_HOME/lib to @INC.

Digging around the mason components and perl libraries to see how they use
the API should help you get further.

This was a nice reply, Steve; thanks.

I’m assuming MIT is using RT: do you folks have an internal, at least
semi- public set of notes that train new people how to use RT, aside
from the official doco? You know: “this is how RT works… for us”.

It occurs to me that a collection of pointer to such things, which are
permitted to be viewer by the Great Unwashed, might be a useful thing;
I’m going to start such a page on the wiki.

Cheers,
– jra
Jay R. Ashworth jra@baylink.com
Designer Baylink RFC 2100
Ashworth & Associates The Things I Think '87 e24
St Petersburg FL USA http://baylink.pitas.com +1 727 647 1274

  If you can read this... thank a system adminstrator.  Or two.  --me
  • Jay R. Ashworth [2005-03-04T13:40-0500]:

I’m assuming MIT is using RT: do you folks have an internal, at least
semi- public set of notes that train new people how to use RT, aside
from the official doco? You know: “this is how RT works… for us”.

It occurs to me that a collection of pointer to such things, which are
permitted to be viewer by the Great Unwashed, might be a useful thing;
I’m going to start such a page on the wiki.

That’s a good idea. I’m writing some documents along those lines for
the organization I work for. When they’re complete, I’ll look into
generalizing them and making them available in some way.

Dave.
Dave Edwards <dle&sympatico,ca>
Freelance and Technical Writer,
With Special Interest in Open Source Software
http://bigStory.homelinux.org

signature.asc (189 Bytes)

Can’t really help with existing ones, but I created some RT3 "how to"
movies using Camtasia studio, it just records whatever you do onscreen,
then you can convert it to flash. Unfortunately these aren’t really
appropriate for generate consumption, but it is certainly something I
would look at doing again for any further documentation.

Matt.

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-
bounces@lists.bestpractical.com] On Behalf Of Dave Edwards
Sent: Saturday, March 05, 2005 3:01 AM
To: Request Tracker
Subject: [rt-users] Re: Anyone who uses RT have a user training page?

  • Jay R. Ashworth [2005-03-04T13:40-0500]:

I’m assuming MIT is using RT: do you folks have an internal, at
least

semi- public set of notes that train new people how to use RT, aside
from the official doco? You know: “this is how RT works… for
us
”.

It occurs to me that a collection of pointer to such things, which
are

permitted to be viewer by the Great Unwashed, might be a useful
thing;

I’m going to start such a page on the wiki.

That’s a good idea. I’m writing some documents along those lines for
the organization I work for. When they’re complete, I’ll look into
generalizing them and making them available in some way.

Dave.

Dave Edwards <dle&sympatico,ca>
Freelance and Technical Writer,
With Special Interest in Open Source Software
http://bigStory.homelinux.org

This email and any files transmitted with it are confidential and intended solely for the
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Can’t really help with existing ones, but I created some RT3 "how to"
movies using Camtasia studio, it just records whatever you do
onscreen, then you can convert it to flash.

Along the same lines, vnc2swf is a nifty little hack:

Vnc2swf is a screen recording tool for X-Window (X11), Windows and 
Mac OS Desktop. Vnc2swf captures live motion of a screen through VNC 
protocol and converts it a Macromedia Flash(TM) movie (.swf).

http://www.unixuser.org/~euske/vnc2swf/

Chris Devers

Our internal documentation can be found off our RT project notebook at
http://web.mit.edu/tooltime/ Click on the “RT Documentation” on the
left navbar. Probably the two most relevant docs are a PDF handout we
use in our training class for new RT users, and an RT queue
administrators document. (We distribute queue administration out to the
various departments and groups who use our server, but we maintain the
docs centrally.)

Feel free to modify and use to your heart’s content. If you copy the
whole thing verbatim, please give us credit.

Cheers,

OliverOn 4 Mar 2005, at 3:11 PM, Chris Devers wrote:

On Sat, 5 Mar 2005, Matthew Watson wrote:

Can’t really help with existing ones, but I created some RT3 "how to"
movies using Camtasia studio, it just records whatever you do
onscreen, then you can convert it to flash.

Along the same lines, vnc2swf is a nifty little hack:

Vnc2swf is a screen recording tool for X-Window (X11), Windows and
Mac OS Desktop. Vnc2swf captures live motion of a screen through 

VNC
protocol and converts it a Macromedia Flash™ movie (.swf).

http://www.unixuser.org/~euske/vnc2swf/


Chris Devers


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