Anyone using rt3 for abuse handling?

RT Users
1

Hello,

I wonder if anyone on this list is using rt3 for abuse handling?

I thought it would be a good idea to send all abuse mail to a special
abuse queue, but I can’t find any possibility to forward tickets to 3rd
persons outside rt?

I also read some old mail from rt-users’ archive telling me that
everything will get better with rt release 2…

http://lists.bestpractical.com/pipermail/rt-users/2001-February/001730.html

2

Hello,

I wonder if anyone on this list is using rt3 for abuse handling?

I thought it would be a good idea to send all abuse mail to a special
abuse queue, but I can’t find any possibility to forward tickets to 3rd
persons outside rt?

I wonder if RTIR might be more suitable for this task?

3

Hello,

I wonder if anyone on this list is using rt3 for abuse handling?

Yes we are - works like a charm :slight_smile:

I thought it would be a good idea to send all abuse mail to a special
abuse queue, but I can’t find any possibility to forward tickets to 3rd
persons outside rt?

You could do that before you insert the mail into RT or a scrip in RT.

Roy-Magne Mo

4

RTIR is what you are looking for …As far as I know you’ll need an RT
instance installed …

Roy----- Original Message -----
From: “Franz Georg Köhler” lists@openunix.de
To: rt-users@lists.bestpractical.com
Sent: Sunday, February 13, 2005 5:11 PM
Subject: Re: [rt-users] anyone using rt3 for abuse handling?

On So, Feb 13, 2005 at 05:47:35 +0100, Franz Georg Köhler lists@openunix.de wrote:

Hello,

I wonder if anyone on this list is using rt3 for abuse handling?

I thought it would be a good idea to send all abuse mail to a special
abuse queue, but I can’t find any possibility to forward tickets to 3rd
persons outside rt?

I wonder if RTIR might be more suitable for this task?

http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

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