Anyone know the status of RT-ProjectManager?

We’re looking for someway to extend the project management features of RT.

I found a reference to RT-ProjectManager in the mailing list archives.
Is anyone using it? Is it still under development?

Is anyone else using RT to manage programming (or any) projects?

Thanks, Jason

We’re looking for someway to extend the project management features of RT.

I found a reference to RT-ProjectManager in the mailing list archives.
Is anyone using it? Is it still under development?

It’s not under active development. It was something we started doing
speculatively for a customer who failed to come trhough with the funding
they’d promised.
Jesse

So, is it usable? Or should I look for something else? We can take this
off-list if you’d prefer. Jason

Jesse Vincent wrote:

So, is it usable? Or should I look for something else? We can take this
off-list if you’d prefer. Jason

That particular tool isn’t useful these days, though plenty of folks use
regular RT for project management. I’d be thrilled to see or work on
Gantt charts, PERT charts and the rest :wink:

Jesse

Here’s out current stab at something like that… Although there is no current PM intelligence to it other than trying to get the relationships mapped in…

https://wiki.lanusa.com/tiki-pagepermissions.php

The spouting on the page are just some VERY random thoughts on my part.

Michael Eraña, CISSP
CTO
PC Network, Inc.
eranam@lanusa.com

|=> -----Original Message-----
|=> From: rt-users-bounces@lists.bestpractical.com
|=> [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf
|=> Of Jesse Vincent
|=> Sent: Tuesday, March 28, 2006 8:16 PM
|=> To: Jason Forbes
|=> Cc: rt-users@lists.bestpractical.com
|=> Subject: Re: [rt-users] Anyone know the status of RT-ProjectManager?
|=>
|=>
|=>
|=>
|=> On Tue, Mar 28, 2006 at 04:09:32PM -0700, Jason Forbes wrote:
|=> > So, is it usable? Or should I look for something else? We
|=> can take
|=> > this off-list if you’d prefer. Jason
|=> >
|=>
|=> That particular tool isn’t useful these days, though plenty
|=> of folks use regular RT for project management. I’d be
|=> thrilled to see or work on Gantt charts, PERT charts and the rest :wink:
|=>
|=> Jesse
|=> _______________________________________________
|=> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
|=>
|=> Community help: http://wiki.bestpractical.com Commercial
|=> support: sales@bestpractical.com
|=>
|=>
|=> Discover RT’s hidden secrets with RT Essentials from
|=> O’Reilly Media.
|=> Buy a copy at http://rtbook.bestpractical.com
|=>
|=>
|=> We’re hiring! Come hack Perl for Best Practical:
|=> http://bestpractical.com/about/jobs.html
|=>

Jesse Vincent wrote:

So, is it usable? Or should I look for something else? We can take this
off-list if you’d prefer. Jason

That particular tool isn’t useful these days, though plenty of folks use
regular RT for project management. I’d be thrilled to see or work on
Gantt charts, PERT charts and the rest :wink:

I’m researching this functionality ( started yesterday after over a
month of letting messages build up in the folder ). I’m not sure if it
is PM I’m looking for as much as a method to do work flow using RT.

We have several complex ( and reoccurring ) projects with several
dependencies and dependencies of dependencies. These happen on a
regular basis ( monthly, bi-monthly ) and sometimes irregularly.

I’m looking for a way to automagically create all the tickets and sub
tickets then probably edit each correcting due date and the assigned to
for each of the projects.

Charting is OK but less necessary.

Suggestions?

What would it cost to whip RT-ProjectManager into shape?

Rod

Charting is OK but less necessary.

Suggestions?

Do it!

Ill volunteer to help in any way a non-programmer can help… I’d really
love to see RT be easier to use for PM… creating and managing all the
tasks is a huge roadblock to us using RT for PM.

Duncan

Hmm…

My approach to it would be to take the data that I get from say, an MS Project file, export or save it to mySQL and then write the script that generates wither an rtCLI make ticket script or actually reads the data and then makes tickets and sets the relationships.

Not a trivial task in the least.

OTOH if the project structure and WBS is relatively static then a predefined rtCLI make ticket script could probably be written fairly easily…

My $0.02

Michael Eraña, CISSP
CTO
PC Network, Inc.
eranam@lanusa.com

|=> -----Original Message-----
|=> From: rt-users-bounces@lists.bestpractical.com
|=> [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf
|=> Of Duncan Shannon
|=> Sent: Wednesday, March 29, 2006 1:15 PM
|=> To: Roderick A. Anderson; rt-users@lists.bestpractical.com
|=> Subject: RE: [rt-users] Anyone know the status of RT-ProjectManager?
|=>
|=>
|=> > Charting is OK but less necessary.
|=> >
|=> > Suggestions?
|=>
|=> Do it!
|=>
|=> Ill volunteer to help in any way a non-programmer can
|=> help… I’d really love to see RT be easier to use for PM…
|=> creating and managing all the tasks is a huge roadblock to
|=> us using RT for PM.
|=>
|=> Duncan
|=>
|=> _______________________________________________
|=> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
|=>
|=> Community help: http://wiki.bestpractical.com Commercial
|=> support: sales@bestpractical.com
|=>
|=>
|=> Discover RT’s hidden secrets with RT Essentials from
|=> O’Reilly Media.
|=> Buy a copy at http://rtbook.bestpractical.com
|=>
|=>
|=> We’re hiring! Come hack Perl for Best Practical:
|=> http://bestpractical.com/about/jobs.html
|=>

Duncan, Michael;

I’ll start looking into this and hopefully Jesse won’t have lost
complete interest in the project as I might be able to come up with some
money.

I’ve had several requests for Project Management and we have several
groups that use the heck out of RT so would love the PM system to be via RT.

Jesse do you have the original specification and cost estimate? ( Off
list works for me. )

Rod

Michael Erana wrote:

Hello!On Wed, 2006-03-29 at 16:23 -0800, Roderick A. Anderson wrote:

Duncan, Michael;

I’ll start looking into this and hopefully Jesse won’t have lost
complete interest in the project as I might be able to come up with some
money.

I’ve had several requests for Project Management and we have several
groups that use the heck out of RT so would love the PM system to be via RT.

Jesse do you have the original specification and cost estimate? ( Off
list works for me. )

I’m interested as well and might be able to lend some dev time in May.
If you go off-list, please copy me in?

Cheers!

–j
Jim Meyer, Geek at Large purp@acm.org

Jesse do you have the original specification and cost estimate? ( Off
list works for me. )

[I’ve replied to Rod off-list, as I find it sort of inapropriate to talk about commercial development projects and money in public. With luck, I’ll just get to ship code, which is a lot more fun :wink: ]

Best,

Jesse

Duncan, Michael;

I’ll start looking into this and hopefully Jesse won’t have lost
complete interest in the project as I might be able to come up with some
money.

I’ve had several requests for Project Management and we have several
groups that use the heck out of RT so would love the PM system to be via RT.

Jesse do you have the original specification and cost estimate? ( Off
list works for me. )
Rod

I’m be interested in in this too. Right now I’m looking at Achievo
(achievo.org) and integrating it into RT. But our preference is to have
RT do the PM stuff since that would keep everything together.
I can try to persuade my boss to invest into this so if you go offlist,
please keep me informed. We might be able to join forces.

Thanks,

Joop

Joop van de Wege JoopvandeWege@mococo.nl

Ditto on the;

“|=> If you go off-list, please copy me in?”

Michael Eraña, CISSP
CTO
PC Network, Inc.
eranam@lanusa.com

We’re just starting to model our installation workflow in RT, in
the following way. The Installation queue has some custom fields
attached to tickets to indicate tasks that are typically
involved in the installation of new equipment:
OrderStatus
Power
Network
Rack
DNS
OSInstall
These are drop-down lists with possible values of (none),
Required, and Completed. Setting one or more fields to
Required creates a child ticket for that subtask, using
a template that puts the child ticket in the correct
queue, assigned to the correct person for the subtask
(with adminCC to the person’s backup). When the subtask
is resolved, the corresponding custom field in the parent
ticket is changed to Completed, so the parent ticket
has a summary of the subtask status.

We’re playing with attaching pdfs of the purchase order
to the ticket, and links to the purchase database, but
this is not automated yet.

We’re still refining the process and stepping through the
first few installs using it to see what needs to be changed,
so I’m not ready to post any code just yet, but we can do
that when it settles down in a bit.

One question is how much this intersects with the capabilities
of RT-ProjectManager, and what we would have done differently
if that were available? We are lacking a good way to
get a look at the whole project without opening each
child ticket, and a way to automatically update child
tickets if there are changes that affect them (e.g.,
if the user increases the size of the order, the
child tickets for power planning and rack space should
be updated with the new requirements).

Chuck Boeheim
boeheim@slac.stanford.eduOn Mar 29, 2006, at 9:38 AM, Roderick A. Anderson wrote:

Jesse Vincent wrote:

On Tue, Mar 28, 2006 at 04:09:32PM -0700, Jason Forbes wrote:

So, is it usable? Or should I look for something else? We can
take this
off-list if you’d prefer. Jason

That particular tool isn’t useful these days, though plenty of
folks use
regular RT for project management. I’d be thrilled to see or work on
Gantt charts, PERT charts and the rest :wink:

I’m researching this functionality ( started yesterday after over a
month of letting messages build up in the folder ). I’m not sure
if it is PM I’m looking for as much as a method to do work flow
using RT.

We have several complex ( and reoccurring ) projects with several
dependencies and dependencies of dependencies. These happen on a
regular basis ( monthly, bi-monthly ) and sometimes irregularly.

I’m looking for a way to automagically create all the tickets and
sub tickets then probably edit each correcting due date and the
assigned to for each of the projects.

Charting is OK but less necessary.

Suggestions?

What would it cost to whip RT-ProjectManager into shape?

Rod


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly
Media. Buy a copy at http://rtbook.bestpractical.com

We’re hiring! Come hack Perl for Best Practical: http://
bestpractical.com/about/jobs.html

This looks very promising for my needs at least. Our work flow is
pretty structured and would rarely need changes in child tickets.

Is your code looking generalized or is it tied closely to your process(es)?

Rod
Chuck Boeheim wrote:

We’re just starting to model our installation workflow in RT, in
the following way. The Installation queue has some custom fields
attached to tickets to indicate tasks that are typically
involved in the installation of new equipment:
OrderStatus
Power
Network
Rack
DNS
OSInstall
These are drop-down lists with possible values of (none),
Required, and Completed. Setting one or more fields to
Required creates a child ticket for that subtask, using
a template that puts the child ticket in the correct
queue, assigned to the correct person for the subtask
(with adminCC to the person’s backup). When the subtask
is resolved, the corresponding custom field in the parent
ticket is changed to Completed, so the parent ticket
has a summary of the subtask status.

We’re playing with attaching pdfs of the purchase order
to the ticket, and links to the purchase database, but
this is not automated yet.

We’re still refining the process and stepping through the
first few installs using it to see what needs to be changed,
so I’m not ready to post any code just yet, but we can do
that when it settles down in a bit.

One question is how much this intersects with the capabilities
of RT-ProjectManager, and what we would have done differently
if that were available? We are lacking a good way to
get a look at the whole project without opening each
child ticket, and a way to automatically update child
tickets if there are changes that affect them (e.g.,
if the user increases the size of the order, the
child tickets for power planning and rack space should
be updated with the new requirements).

Chuck Boeheim
boeheim@slac.stanford.edu

It’s fairly generalized, except for deciding which custom
fields you want and designing the templates.

Chuck Boeheim
boeheim@slac.stanford.eduOn Mar 30, 2006, at 10:47 AM, Roderick A. Anderson wrote:

This looks very promising for my needs at least. Our work flow is
pretty structured and would rarely need changes in child tickets.

Is your code looking generalized or is it tied closely to your
process(es)?

Rod