I’ve been trying to get Minerva using RT for a bit now, however I’ve
into a few feature requests that my users (read bosses) view as
Does anyone know of a plug in that would add an address book feature
BCC and CC fields when posting a ticket?
Sounds like you may want RTx-EmailCompletion
Hmmm, that might be a good option… Thanks, I’ll look into that one
Also, I need to know if there is a
way to add a drop down to the new ticket creation page to have pre-
subjects? This would allow users to select it in the case of a
requested ticket. Thanks in advance.
You may be able to do this with RT-Extension-QuickCalls which adds
a homepage widget. Otherwise you’d have to hack up Ticket Create
or add JS
I’ll likely need to hack the page looks like at this point. My boss wants a
more web2.0/AJAXy option for this, so looks like I need to add in some js…
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Gary L. Greene, Jr.
Minerva Networks, Inc.
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