Anyone know how to create a clickable link like this?

RT Users
1

So, easy to create a link in the emails triggered by scrips… but, I see
Zendesk(another ticketing system) that I interact with for another software
we run onsite sends emails that show up in GMail with this cool little
button…

[image: Inline image 1]

Anyone know what creates this and has anyone tried making something like
this within RT templates?

Mike Johnson
Datatel Programmer/Analyst
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON P7B 5E1
Phone: (807) 766-7331
Email: mike.johnson@nosm.ca

2

Hi Mike,

This is a pretty neat idea. I looked into it a bit and it seems to be what Gmail calls a ‘Go-To Action’ สิ่งที่ต้องทํา  |  Gmail  |  Google for Developers https://developers.google.com/gmail/markup/reference/go-to-action

I couldn’t get it to work in my first pass, but Gmail was also flagging my test RT as spam so I don’t know if that has something to do with the link not showing up.

I’ll play around with it a little more when I get the chance.

Thank you,
Dustin> On Jun 17, 2016, at 11:15 AM, Mike Johnson mike.johnson@nosm.ca wrote:

So, easy to create a link in the emails triggered by scrips… but, I see Zendesk(another ticketing system) that I interact with for another software we run onsite sends emails that show up in GMail with this cool little button…

<image.png>

Anyone know what creates this and has anyone tried making something like this within RT templates?

–
Mike Johnson
Datatel Programmer/Analyst
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON P7B 5E1
Phone: (807) 766-7331
Email: mike.johnson@nosm.ca mailto:mike.johnson@nosm.ca---------
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training

  • Los Angeles - September, 2016
3

Hmm,

If it’s trying to use a script tag… I’m guessing the emails being sent
must be sent as HTML?

i’m going to have to give this a try… much appreciated Dustin!On Fri, Jun 17, 2016 at 11:41 AM, Dustin Graves dustin@bestpractical.com wrote:

Hi Mike,

This is a pretty neat idea. I looked into it a bit and it seems to be what
Gmail calls a ‘Go-To Action’
สิ่งที่ต้องทํา  |  Gmail  |  Google for Developers

I couldn’t get it to work in my first pass, but Gmail was also flagging my
test RT as spam so I don’t know if that has something to do with the link
not showing up.

I’ll play around with it a little more when I get the chance.

Thank you,
Dustin

On Jun 17, 2016, at 11:15 AM, Mike Johnson mike.johnson@nosm.ca wrote:

So, easy to create a link in the emails triggered by scrips… but, I see
Zendesk(another ticketing system) that I interact with for another software
we run onsite sends emails that show up in GMail with this cool little
button…

<image.png>

Anyone know what creates this and has anyone tried making something like
this within RT templates?

–
Mike Johnson
Datatel Programmer/Analyst
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON P7B 5E1
Phone: (807) 766-7331
Email: mike.johnson@nosm.ca

RT 4.4 and RTIR Training Sessions https://bestpractical.com/training

  • Los Angeles - September, 2016

Mike Johnson
Datatel Programmer/Analyst
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON P7B 5E1
Phone: (807) 766-7331
Email: mike.johnson@nosm.ca