Anybody using SelectRequestor?

RT Users
1

I just found the RT contribution SelectRequestor.

It makes it possible to select users from lists when creating new tickets (instead of typing tem in)

It seems to work but i cannpot get more than 1 user (and root in addition) listed.

Anybody having this up and running?
Is there a solution to get all users listed?

Thanks

Joerg
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2

I just wrote a response to this for BenR. In my setup, all the users can create tickets, so have the CreateTicket right. If yours don’t, they won’t show up. You may need to tinker with the line that has the word WhoHaveRight.

In our setup, this is meant to be a way to handle users that call in, rather than send an email. If they could send in an email and RT would create a ticket, then they should show up in the query as it is.

Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc
952.345.8677
kfh@mqsoftware.com

3

Jorg,

Double check your permissions. Initially I found that only my priv’ users were showing up, but then later when I re-did the permissions for the unpriv’ users, they too started showing up.

I also suspect, but have not tested, you need to make sure that all users belong to a “Company Name” in their personal settings. I suspect without a “Company Name” the script would not find them, or would not know where to group them.

BenR-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com on behalf of Jörg Ungermann
Sent: Wed 8/31/2005 6:52 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Anybody using SelectRequestor?

I just found the RT contribution SelectRequestor.

It makes it possible to select users from lists when creating new tickets (instead of typing tem in)

It seems to work but i cannpot get more than 1 user (and root in addition) listed.

Anybody having this up and running?
Is there a solution to get all users listed?

Thanks

Joerg
Verschicken Sie romantische, coole und witzige Bilder per SMS!
Jetzt bei WEB.DE FreeMail: WEB.DE - E-Mail-Adresse kostenlos, FreeMail, De-Mail & Nachrichten

http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Buy your copy of our new book, RT Essentials, today!

Download a free sample chapter from http://rtbook.bestpractical.com

4

If there’s no org value for a user, it’s not put into the list. That’s easy to change, just add an else clause to the if statement below, may put them all in an org called “NoOrg” or something…

if((!defined ($org)) || ($org eq "")) {
  my $i = index($User->Name, "@");
  # Note that if index returned -1, we'll start at zero, just using the entire email addr as the org
  $org = substr $User->Name, $i+1;
}

So:

Else {

$org = “NoOrg”;

}

Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc
952.345.8677
kfh@mqsoftware.comFrom: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Ben Robson
Sent: Wednesday, August 31, 2005 8:04 AM
To: Jörg Ungermann; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Anybody using SelectRequestor?

Jorg,

Double check your permissions. Initially I found that only my priv’ users were showing up, but then later when I re-did the permissions for the unpriv’ users, they too started showing up.

I also suspect, but have not tested, you need to make sure that all users belong to a “Company Name” in their personal settings. I suspect without a “Company Name” the script would not find them, or would not know where to group them.

BenR

5

Code looks a little bi confusing

If there’s no org value for a user, it’s not put into the list. That’s
easy to change, just add an else clause to the if statement below, may put
them all in an org called “NoOrg” or something….

 if((!defined ($org)) || ($org eq "")) {

This condition is equivalent of
unless( $org ) {
which is much simpler to understand

  my $i = index($User->Name, "@");

  # Note that if index returned -1, we'll start at zero, just using the entire email addr as the org

  $org = substr $User->Name, $i+1;

}

So:

Else {

$org = “NoOrg”;

}

I think this is wrong suggestion, will trigger situation when org is
defined.

Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc
952.345.8677
kfh@mqsoftware.com

From: rt-users-bounces@lists.bestpractical.com [mailto:
rt-users-bounces@lists.bestpractical.com] *On Behalf Of *Ben Robson
Sent: Wednesday, August 31, 2005 8:04 AM
To: Jörg Ungermann; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Anybody using SelectRequestor?

Jorg,

Double check your permissions. Initially I found that only my priv’ users
were showing up, but then later when I re-did the permissions for the
unpriv’ users, they too started showing up.

I also suspect, but have not tested, you need to make sure that all users
belong to a “Company Name” in their personal settings. I suspect without a
“Company Name” the script would not find them, or would not know where to
group them.

BenR

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com on behalf of Jörg Ungermann
Sent: Wed 8/31/2005 6:52 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Anybody using SelectRequestor?

I just found the RT contribution SelectRequestor.

It makes it possible to select users from lists when creating new tickets
(instead of typing tem in)

It seems to work but i cannpot get more than 1 user (and root in addition)
listed.

Anybody having this up and running?
Is there a solution to get all users listed?

Thanks

Joerg

Verschicken Sie romantische, coole und witzige Bilder per SMS!
Jetzt bei WEB.DE http://WEB.DE FreeMail: WEB.DE - E-Mail-Adresse kostenlos, FreeMail, De-Mail & Nachrichten

The rt-users Archives

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Buy your copy of our new book, RT Essentials, today!

Download a free sample chapter from http://rtbook.bestpractical.com

The rt-users Archives

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Buy your copy of our new book, RT Essentials, today!

Download a free sample chapter from http://rtbook.bestpractical.com

Best regards, Ruslan.

6

Code looks a little bi confusingOn 8/31/05, Kelly F. Hickel kfh@mqsoftware.com wrote:

If there’s no org value for a user, it’s not put into the list. That’s easy to change, just add an else clause to the if statement below, may put them all in an org called “NoOrg” or something…

if((!defined ($org)) || ($org eq "")) {

This condition is equivalent of
unless( $org ) {
which is much simpler to understand

[Kelly F. Hickel] Hmm, well, maybe. I’ve been writing C code for over 20 years, and have been told that my perl code looks like C. I take that as a compliment. ;> I would argue that the way that I wrote it is clearer to someone that doesn’t live and breathe perl, which seems to apply to a lot of people that use RT.

      my $i = index($User->Name, "@");
      # Note that if index returned -1, we'll start at zero, just using the entire email addr as the org
 
      $org = substr $User->Name, $i+1;
    }

 

So: 

Else {

$org = "NoOrg";

}

I think this is wrong suggestion, will trigger situation when org is defined.

[Kelly F. Hickel] It’s the wrong suggestion because the code already handles this case, but I forgot about it. Users with no org will be entered in the dropdown list with their email domain name as the org. So there’s no need to change the code anyway, as it already handles the case.

Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc
952.345.8677
kfh@mqsoftware.com




From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Ben Robson
Sent: Wednesday, August 31, 2005 8:04 AM
To: Jörg Ungermann; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Anybody using SelectRequestor?

 

Jorg,

Double check your permissions.  Initially I found that only my priv' users were showing up, but then later when I re-did the permissions for the unpriv' users, they too started showing up.

I also suspect, but have not tested, you need to make sure that all users belong to a "Company Name" in their personal settings.  I suspect without a "Company Name" the script would not find them, or would not know where to group them.

BenR


-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com on behalf of Jörg Ungermann
Sent: Wed 8/31/2005 6:52 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Anybody using SelectRequestor?


I just found the RT contribution SelectRequestor.

It makes it possible to select users from lists when creating new tickets (instead of typing tem in)

It seems to work but i cannpot get more than 1 user (and root in addition) listed.

Anybody having this up and running?
Is there a solution to get all users listed?

Thanks

Joerg
Verschicken Sie romantische, coole und witzige Bilder per SMS!
Jetzt bei WEB.DE FreeMail: http://f.web.de/?mc=021193

http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Buy your copy of our new book, RT Essentials, today!

Download a free sample chapter from http://rtbook.bestpractical.com


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users 

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Buy your copy of our new book, RT Essentials, today! 

Download a free sample chapter from http://rtbook.bestpractical.com

Best regards, Ruslan.

Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc
952.345.8677
kfh@mqsoftware.com