Any way to turn subscription email into a .html document?

RT Users
1

I have created some RT Subscriptions, but I was wondering if there is an easy way to convert the subscription content into a HTML document?

The emailed subscription appears as a very nicely formatted HTML/ajax email in my Zimbra mail system, but I would prefer it be posted as a HTML document that people could access. Could the email (with MIME-encapsulated attachment - I believe) output be piped to a file and turned into a HTML document? I am running RT 4.0.8 on CentOS 6.4 (final).

2

I have created some RT Subscriptions, but I was wondering if there is an easy
way to convert the subscription content into a HTML document?

The emailed subscription appears as a very nicely formatted HTML/ajax email
in my Zimbra mail system, but I would prefer it be posted as a HTML document
that people could access. Could the email (with MIME-encapsulated attachment

  • I believe) output be piped to a file and turned into a HTML document? I
    am running RT 4.0.8 on CentOS 6.4 (final).

Just in case anyone is interested, I managed to do this. Here is how it was done:

  1. Create a subscription as a saved search, eg “Search 1”.

  2. Create an alias/es or a user account/s each with the only purpose is receiving email subscriptions (eg rt-mail-search1@myserver.com).

  3. Set up the account “rt-mail-search1@myserver.com” to receive the subscription email from “Search1”.

  4. Set up a time/day for the RT subscription as frequently as you need using the Subscription management page and crontab

  5. Set up a shell script to run through crontab shortly after the subscription email is delivered as follows:

write the contents of the mailbox to a file called “subscribe” (or whatever you choose).

You will have to locate the mail directory for your system.

For example in POSTFIX it may be ~rt-mail-search1/Maildir/new/, in Sendmail it may be /var/mail/rt-mail-search1 and so on

/bin/cat Maildir/new/* > subscription

Strip out everything between “” and “
” (inclusive)

and write it to a .html file (called “search1-listing.html”) - the email is a HTML-formatted text document

/bin/sed -n ‘//,/

/ p’ subscription > search1-listing.html

Copy the extracted text to the share/html directory of your server

/bin/cp search1-listing.html $rt_home/share/html

Fix permissions so it is readable

/bin/chown apache:apache $rt_home/share/html/search1-listing.html

Delete the email in the mailbox to await the next subscription email

/bin/rm ~rt-mail-search1/Maildir/new/*

Clear the mason cache as is required for the rt shared folder

/bin/rm -rf $rt_home/var/mason_data/obj/*

Your subscription is now readable to all non-admin or external users with authentication privileges

http://www.myserver.com/SelfService/search1-listing.html

3

----- Original Message -----

I have created some RT Subscriptions, but I was wondering if there is an easy
way to convert the subscription content into a HTML document?

The emailed subscription appears as a very nicely formatted HTML/ajax email
in my Zimbra mail system, but I would prefer it be posted as a HTML document
that people could access. Could the email (with MIME-encapsulated attachment

  • I believe) output be piped to a file and turned into a HTML document? I
    am running RT 4.0.8 on CentOS 6.4 (final).

Just in case anyone is interested, I managed to do this. Here is how it was done:

  1. Create a subscription as a saved search, eg “Search 1”.

  2. Create an alias/es or a user account/s each with the only purpose is receiving email subscriptions (eg rt-mail-search1@myserver.com).

  3. Set up the account “rt-mail-search1@myserver.com” to receive the subscription email from “Search1”.

  4. Set up a time/day for the RT subscription as frequently as you need using the Subscription management page and crontab

  5. Set up a shell script to run through crontab shortly after the subscription email is delivered as follows:

write the contents of the mailbox to a file called “subscribe” (or whatever you choose).

You will have to locate the mail directory for your system.

For example in POSTFIX it may be ~rt-mail-search1/Maildir/new/, in Sendmail it may be /var/mail/rt-mail-search1 and so on

/bin/cat Maildir/new/* > subscription

Strip out everything between “” and “
” (inclusive)

and write it to a .html file (called “search1-listing.html”) - the email is a HTML-formatted text document

/bin/sed -n ‘//,/

/ p’ subscription > search1-listing.html

Copy the extracted text to the share/html directory of your server

/bin/cp search1-listing.html $rt_home/share/html

Fix permissions so it is readable

/bin/chown apache:apache $rt_home/share/html/search1-listing.html

Delete the email in the mailbox to await the next subscription email

/bin/rm ~rt-mail-search1/Maildir/new/*

Clear the mason cache as is required for the rt shared folder

/bin/rm -rf $rt_home/var/mason_data/obj/*

Your subscription is now readable to all non-admin or external users with authentication privileges

http://www.myserver.com/SelfService/search1-listing.html

What do you exactly mean by “subscription email”?
Reading all above I would assume that you don’t use RT Dashboards, but
thats exactly what you want:

  • you can display them within the RT Webinterface
  • you can send them as e-mail

Here is the documentation:
http://www.bestpractical.com/docs/rt/4.2/dashboards.html
While the documentation is for RT 4.2, dashboards are also available in
RT 4.0 without the DashboardInMenu function.

Chris