Here is the reasoning,
On our RT2 install, we have queues where there is internal communication done
by email before we contact the requestor, with the way RT handles it now,
all email has the From: line set to $queue; is there any way to change that
to $queue-comment, rather than ask our ops folks to manually change it all
the time (or use the web interface).
Peter_Losher@isc.org | ISC | OpenPGP 0xE8048D08 | “The bits must flow”