Any way of performing an unmerge?

RT Users
1

Philip Colmer, MBCS CEng CCSE Tel: 01223 271223
I.T. Manager Fax: 01223 215513
ProQuest Information & Learning
The Quorum, Barnwell Road, Cambridge, CB5 8SW
I’ve just merged a ticket into the wrong ticket.

Is there any way of unmerging it with RT 3?

–Philip

2

Is there any way of unmerging it with RT 3?

Not without manually tweaking the database and changing the
EffectiveID field.

3

IIRC, mhat@netlag.com posted the same question to rt-devel last week.
I replied with a pointer to a tool I wrote to do so for RT2. mhat
replied with a patch for rt3, which I have yet to apply.On Fri, Aug 08, 2003 at 08:57:57PM -0700, Robert Spier wrote:

Is there any way of unmerging it with RT 3?

Not without manually tweaking the database and changing the
EffectiveID field.

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rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.

4

Oh. no. that was the comment removal tool. But there should be an unmerge for
RT2 in http://fsck.com/pub/rt/contrib/2.0/rt-addons/ which will do most
of what you need.On Sat, Aug 09, 2003 at 01:56:07AM -0400, Jesse Vincent wrote:

IIRC, mhat@netlag.com posted the same question to rt-devel last week.
I replied with a pointer to a tool I wrote to do so for RT2. mhat
replied with a patch for rt3, which I have yet to apply.

On Fri, Aug 08, 2003 at 08:57:57PM -0700, Robert Spier wrote:

Is there any way of unmerging it with RT 3?

Not without manually tweaking the database and changing the
EffectiveID field.

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

–
Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.

Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.

5

Is there any way of unmerging it with RT 3?

Not without manually tweaking the database and changing the
EffectiveID field.

I’m up for that if it helps me to get myself out of the mess I made by
merging the wrong tickets together :frowning:

Can anyone tell me, though, exactly which tables & fields I need to alter? I
can (probably) handle the SQL statements if someone can just give me enough
information to find what I’m looking for.

Thanks.

–Philip

Philip Colmer, MBCS CEng CCSE Tel: 01223 271223
I.T. Manager Fax: 01223 215513
ProQuest Information & Learning
The Quorum, Barnwell Road, Cambridge, CB5 8SW

6

This one time, at band camp, Robert Spier wrote:

Is there any way of unmerging it with RT 3?

Not without manually tweaking the database and changing the
EffectiveID field.

Does anyone know the magic incantations to do this? It seems a few people
have asked about it but the mailing list doesn’t have any examples.

jaq@spacepants.org http://spacepants.org/jaq.gpg