Another RT feature

RT Users
1

RT experts,

Is it possible to resolve a ticket without sending resolve notification to
requestor?

Thanks!
Roehl

2

Yes

Change the resolve scrip-----Original Message-----
From: rmp dmd rmp.dmd1229@gmail.com

Date: Fri, 12 Jun 2009 16:09:12
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Another RT feature

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3

Thanks chaim.

Good idea.On Fri, Jun 12, 2009 at 4:10 PM, Chaim Rieger chaim.rieger@gmail.comwrote:

Yes

Change the resolve scrip
Sent via BlackBerry from T-Mobile

-----Original Message-----
From: rmp dmd rmp.dmd1229@gmail.com

Date: Fri, 12 Jun 2009 16:09:12
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Another RT feature

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com