OK, I have set up RT2 so that everyone is granted CreateTickets and
SeeQueue. As well, Requestors are granted ShowTicket and and SeeQueue.
But users cannot login - they get an error that their username/or password
in the docs, I found that nonprivileged users cannot log into the web
interface. How can I change RT2’s behavior so unprivileged users can see
the queue (this is partly because we want to show some users that we do
work on things, as we are commenting on and replying to tickets heavily to
document what and how stuff is done)?
Harald Wagener | Systemadministrator
FCB/Wilkens GmbH | Tel.:+49-40-2881-1252
An der Alster 42 | Fax.:+49-40-2881-1263
20099 Hamburg | http://www.fcb-wilkens.com