Another problem with accented caracteres on RT3

RT Developers
1

Hi,

     I'm using RT 3.0.0 and running it with FastCGI. Just after a

installed it I sent a test message with accented caracteres and it worked
just fine and then i sent a second message and for my surprise all accented
caracteres were wrong on Web UI and in the AutoReply message, after that a
tried to restart my Apache server and I noticed that every time a restart
the Apache server the first message that arrives to RT shows the correct
caracteres but all the other messages a get wrong caracteres. Can anyone
help me?

bye.

Rafael Máximo

2

Can you give us more of a runndown of your RT environment?
At the very least: Perl version, OS, Database.On Thu, Mar 27, 2003 at 01:21:27PM -0300, Rafael Maximo wrote:

Hi,

    I'm using RT 3.0.0 and running it with FastCGI. Just after a

installed it I sent a test message with accented caracteres and it worked
just fine and then i sent a second message and for my surprise all accented
caracteres were wrong on Web UI and in the AutoReply message, after that a
tried to restart my Apache server and I noticed that every time a restart
the Apache server the first message that arrives to RT shows the correct
caracteres but all the other messages a get wrong caracteres. Can anyone
help me?

bye.

Rafael M�ximo

rt-devel mailing list
rt-devel@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-devel

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3

Jesse,

Yes, I’m running Linux RedHat 7.2 with perl 5.8.0 and MySQL 3.23.41

Do you need anything else?

bye.

At 01:30 PM 27/3/2003, you wrote:

Can you give us more of a runndown of your RT environment?
At the very least: Perl version, OS, Database.

Hi,

    I'm using RT 3.0.0 and running it with FastCGI. Just after a

installed it I sent a test message with accented caracteres and it worked
just fine and then i sent a second message and for my surprise all
accented
caracteres were wrong on Web UI and in the AutoReply message, after that a
tried to restart my Apache server and I noticed that every time a restart
the Apache server the first message that arrives to RT shows the correct
caracteres but all the other messages a get wrong caracteres. Can anyone
help me?

bye.

Rafael Máximo

rt-devel mailing list
rt-devel@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-devel

–
Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.

Rafael Máximo

4

Hi,

     I don't know if you need this, but here is what is in httpd.conf o

apache:

AddHandler fastcgi-script fcgi

ServerName suporte.granweb.net FastCgiServer /opt/rt3/bin/mason_handler.fcgi ScriptAlias / /opt/rt3/bin/mason_handler.fcgi/ Documentroot /opt/rt3/share/html/

bye.
At 01:47 PM 27/3/2003, you wrote:

Jesse,

Yes, I’m running Linux RedHat 7.2 with perl 5.8.0 and MySQL 3.23.41

Do you need anything else?

bye.

At 01:30 PM 27/3/2003, you wrote:

Can you give us more of a runndown of your RT environment?
At the very least: Perl version, OS, Database.

Hi,

    I'm using RT 3.0.0 and running it with FastCGI. Just after a

installed it I sent a test message with accented caracteres and it worked
just fine and then i sent a second message and for my surprise all
accented
caracteres were wrong on Web UI and in the AutoReply message, after that a
tried to restart my Apache server and I noticed that every time a restart
the Apache server the first message that arrives to RT shows the correct
caracteres but all the other messages a get wrong caracteres. Can anyone
help me?

bye.

Rafael Máximo

rt-devel mailing list
rt-devel@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-devel

–
Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.

Rafael Máximo

rt-devel mailing list
rt-devel@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-devel

Rafael Máximo

5

Hi,

     I would like to know if i'll get any answer for that :(

bye.
At 01:47 PM 27/3/2003, you wrote:

Jesse,

Yes, I’m running Linux RedHat 7.2 with perl 5.8.0 and MySQL 3.23.41

Do you need anything else?

bye.

At 01:30 PM 27/3/2003, you wrote:

Can you give us more of a runndown of your RT environment?
At the very least: Perl version, OS, Database.

Hi,

    I'm using RT 3.0.0 and running it with FastCGI. Just after a

installed it I sent a test message with accented caracteres and it worked
just fine and then i sent a second message and for my surprise all
accented
caracteres were wrong on Web UI and in the AutoReply message, after that a
tried to restart my Apache server and I noticed that every time a restart
the Apache server the first message that arrives to RT shows the correct
caracteres but all the other messages a get wrong caracteres. Can anyone
help me?

bye.

Rafael Máximo

rt-devel mailing list
rt-devel@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-devel

–
Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.

Rafael Máximo

rt-devel mailing list
rt-devel@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-devel

Rafael Máximo

6

Sorry. I don’t have an answer for you. I’m currently busy with work for
paying customers.

JesseOn Mon, Mar 31, 2003 at 05:09:10PM -0300, Rafael Maximo wrote:

Hi,

    I would like to know if i'll get any answer for that :(

bye.
At 01:47 PM 27/3/2003, you wrote:

Jesse,

Yes, I’m running Linux RedHat 7.2 with perl 5.8.0 and MySQL 3.23.41

Do you need anything else?

bye.

At 01:30 PM 27/3/2003, you wrote:

Can you give us more of a runndown of your RT environment?
At the very least: Perl version, OS, Database.

On Thu, Mar 27, 2003 at 01:21:27PM -0300, Rafael Maximo wrote:

Hi,

    I'm using RT 3.0.0 and running it with FastCGI. Just after a

installed it I sent a test message with accented caracteres and it
worked
just fine and then i sent a second message and for my surprise all
accented
caracteres were wrong on Web UI and in the AutoReply message, after
that a
tried to restart my Apache server and I noticed that every time a
restart
the Apache server the first message that arrives to RT shows the correct
caracteres but all the other messages a get wrong caracteres. Can anyone
help me?

bye.

Rafael M�ximo

rt-devel mailing list
rt-devel@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-devel

–
Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.

Rafael M�ximo

rt-devel mailing list
rt-devel@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-devel

Rafael M�ximo

rt-devel mailing list
rt-devel@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-devel

Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.

7

Jesse,

     Could you please tell where RT try to convert the e-mail so that I

can look for a solution by myself. Could you tell me where should i start
looking for the solution?

thanks.
bye.
At 05:06 PM 31/3/2003, you wrote:

Sorry. I don’t have an answer for you. I’m currently busy with work for
paying customers.

    Jesse

Hi,

    I would like to know if i'll get any answer for that :(

bye.
At 01:47 PM 27/3/2003, you wrote:

Jesse,

Yes, I’m running Linux RedHat 7.2 with perl 5.8.0 and MySQL 3.23.41

Do you need anything else?

bye.

At 01:30 PM 27/3/2003, you wrote:

Can you give us more of a runndown of your RT environment?
At the very least: Perl version, OS, Database.

Hi,

    I'm using RT 3.0.0 and running it with FastCGI. Just after a

installed it I sent a test message with accented caracteres and it
worked
just fine and then i sent a second message and for my surprise all
accented
caracteres were wrong on Web UI and in the AutoReply message, after
that a
tried to restart my Apache server and I noticed that every time a
restart
the Apache server the first message that arrives to RT shows the
correct
caracteres but all the other messages a get wrong caracteres. Can
anyone
help me?

bye.

Rafael Máximo

rt-devel mailing list
rt-devel@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-devel

–
Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.

Rafael Máximo

rt-devel mailing list
rt-devel@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-devel

Rafael Máximo

rt-devel mailing list
rt-devel@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-devel

–
Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.

rt-devel mailing list
rt-devel@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-devel

Rafael Máximo

8

Jesse,

    Could you please tell where RT try to convert the e-mail so that I

can look for a solution by myself. Could you tell me where should i start
looking for the solution?

The right first step is to add a test to RT’s test suite that
demonstrates the problem by failing. What you want to do is to
get the exact text of a mail message as a file on disk that can be fed
to rt-mailgate using tests like those embedded in the perldoc in
rt-mailgate.in. Then send me a diff. From there, we can start to triage
the problem.

-j

thanks.
bye.

Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.