Since I am using RT to track the Abuse complaints that come in to my
company, I often have to send mail to a third parties’ point-of-contact.
I might just be missing how to do this, but it would be helpful to be
able to change the TO: address when sending to these third parties in
reference to the complaint.
I suppose I could use the comment function, but I am already using that
for internal remarks and have it set to “no-mail” in the admin side.
So, a reasonable request? Or completely off the mark?
With RT2, What I’d probably recommend is creating one ticket per
conversation you’re having and use subtickets or other relationships to join
them. This can be smoothed over with a bit of added ui to “open new
subticket” or somesuch. I’m sort of hoping that sometime in the not
to distant future I can find a client who would be interested in sponsoring
a custom “RT For abuse departments” UI that would be tuned to handle the
sorts of operations your typical abuse staffer needs to perform.
-jOn Fri, Jun 15, 2001 at 10:52:07AM -0600, Ed Vazquez, Jr. wrote:
OK, here I go again…
Since I am using RT to track the Abuse complaints that come in to my
company, I often have to send mail to a third parties’ point-of-contact.
I might just be missing how to do this, but it would be helpful to be
able to change the TO: address when sending to these third parties in
reference to the complaint.
I suppose I could use the comment function, but I am already using that
for internal remarks and have it set to “no-mail” in the admin side.
So, a reasonable request? Or completely off the mark?
I have images of Marc in well worn combat fatigues, covered in mud,
sweat and blood, knife in one hand and PSION int he other, being
restrained by several other people, screaming “Let me at it!
Just let me at it!” Eichin standing calmly by with something
automated, milspec, and likely recoilless.
-xiphmont on opensource peer review