Anonymous email sender

Hi,

I have set up RT and configured the mail correctly, when a user creates a
ticket he gets the Autoreply template content with “From:” field = Queue
Description.
When I reply to a ticket, the user gets the “From:” field with my name and
the queue email address.

How can I set the “from:” field to be always the Queue Description?
I tried to edit the Blank template and put “From: Queue Desc.” but it did
not work…

any suggestions?

Hi, sorry to nag, anyone has the knowledge to assist with my issue below?
Thank you.On Sun, Nov 2, 2008 at 11:03 AM, Monti gmail monti.mail@gmail.com wrote:

Hi,

I have set up RT and configured the mail correctly, when a user creates a
ticket he gets the Autoreply template content with “From:” field = Queue
Description.
When I reply to a ticket, the user gets the “From:” field with my name and
the queue email address.

How can I set the “from:” field to be always the Queue Description?
I tried to edit the Blank template and put “From: Queue Desc.” but it did
not work…

any suggestions?

Monti,

Try this: "From: {$Ticket->QueueObj->Name}". Make sure you have a blank 

line after any headers. Hope this helps.

Kenn
LBNLOn 11/3/2008 1:17 PM, Monti gmail wrote:

Hi, sorry to nag, anyone has the knowledge to assist with my issue below?
Thank you.

On Sun, Nov 2, 2008 at 11:03 AM, Monti gmail <monti.mail@gmail.com mailto:monti.mail@gmail.com> wrote:

Hi,

I have set up RT and configured the mail correctly, when a user
creates a ticket he gets the Autoreply template content with "From:"
field = Queue Description.
When I reply to a ticket, the user gets the "From:" field with my
name and the queue email address.

How can I set the "from:" field to be always the Queue Description?
I tried to edit the Blank template and put "From: Queue Desc." but
it did not work...

any suggestions?


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