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RT Users
1

Hi,

I have set up RT and configured the mail correctly, when a user creates a
ticket he gets the Autoreply template content with “From:” field = Queue
Description.
When I reply to a ticket, the user gets the “From:” field with my name and
the queue email address.

How can I set the “from:” field to be always the Queue Description?
I tried to edit the Blank template and put “From: Queue Desc.” but it did
not work…

any suggestions?

2

Hi, sorry to nag, anyone has the knowledge to assist with my issue below?
Thank you.On Sun, Nov 2, 2008 at 11:03 AM, Monti gmail monti.mail@gmail.com wrote:

Hi,

I have set up RT and configured the mail correctly, when a user creates a
ticket he gets the Autoreply template content with “From:” field = Queue
Description.
When I reply to a ticket, the user gets the “From:” field with my name and
the queue email address.

How can I set the “from:” field to be always the Queue Description?
I tried to edit the Blank template and put “From: Queue Desc.” but it did
not work…

any suggestions?

3

Monti,

Try this: "From: {$Ticket->QueueObj->Name}". Make sure you have a blank

line after any headers. Hope this helps.

Kenn
LBNLOn 11/3/2008 1:17 PM, Monti gmail wrote:

Hi, sorry to nag, anyone has the knowledge to assist with my issue below?
Thank you.

On Sun, Nov 2, 2008 at 11:03 AM, Monti gmail <monti.mail@gmail.com mailto:monti.mail@gmail.com> wrote:

Hi,

I have set up RT and configured the mail correctly, when a user
creates a ticket he gets the Autoreply template content with "From:"
field = Queue Description.
When I reply to a ticket, the user gets the "From:" field with my
name and the queue email address.

How can I set the "from:" field to be always the Queue Description?
I tried to edit the Blank template and put "From: Queue Desc." but
it did not work...

any suggestions?

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