Since I am using RT for just internal and I have lazy staff who thinks using password for everything is not a good idea, how do I set RT so there is no login for general staff to create tickets and search tickets for solutions to repeated issue? I also want a special login for just Admin so they can keep track of the tickets coming in? An example will be the normal url taking the staff directly to ticket creation and normal url slash admin takes RT admin to a login page to manage tickets.
http://helpdesk.rt.com and http://helpdesk.rt.com/admin
Thanks
Since I am using RT for just internal and I have lazy staff who thinks using
password for everything is not a good idea, how do I set RT so there is no
login for general staff to create tickets and search tickets for solutions
to repeated issue? I also want a special login for just Admin so they can
keep track of the tickets coming in? An example will be the normal url
taking the staff directly to ticket creation and normal url slash admin
takes RT admin to a login page to manage tickets.
http://helpdesk.rt.com and http://helpdesk.rt.com/admin
And how are going to distinguish users? There would’t be difference
between different people acting on tickets. No sane notifications as
all staff act like one RT user.
May be AD integration and “single sign on” is the way to go for you.
Thanks
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Best regards, Ruslan.