Annoying message in syslog on reply from web

RT Users
1

Whenever I reply from the web interface (rt3.0.[234]), I get the following:

Jul 14 10:15:03 lerami.lerctr.org RT: RT::Scrip=HASH(0x9441d90): Couldn’t
prepare Open Tickets (/usr/local/rt3/lib/RT/Scrip_Overlay.pm:338)

Is this indicative of an error? Or just “the way it is”.

No customization modulo site name and PostgreSQL 7.3.3

LER

Larry Rosenman http://www.lerctr.org/~ler
Phone: +1 972-414-9812 E-Mail: ler@lerctr.org
US Mail: 1905 Steamboat Springs Drive, Garland, TX 75044-6749

2

Larry Rosenman wrote:

Jul 14 10:15:03 lerami.lerctr.org RT: RT::Scrip=HASH(0x9441d90): Couldn’t
prepare Open Tickets (/usr/local/rt3/lib/RT/Scrip_Overlay.pm:338)

Is this indicative of an error? Or just “the way it is”.

“the way it is”, which may or may not be “the way it should be”.
It’s a cryptic way of telling you that the scrip isn’t going to
fire, because the ticket and transaction don’t satisfy the
conditions in RT::Action::AutoOpen::Prepare().

Phil Homewood, Systems Janitor, http://www.SnapGear.com
pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - Custom Embedded Solutions and Security Appliances

3

Larry Rosenman wrote:

Jul 14 10:15:03 lerami.lerctr.org RT: RT::Scrip=HASH(0x9441d90): Couldn’t
prepare Open Tickets (/usr/local/rt3/lib/RT/Scrip_Overlay.pm:338)

Is this indicative of an error? Or just “the way it is”.

“the way it is”, which may or may not be “the way it should be”.
It’s a cryptic way of telling you that the scrip isn’t going to
fire, because the ticket and transaction don’t satisfy the
conditions in RT::Action::AutoOpen::Prepare().

I’ve got the same issue:

Jul 16 22:34:10 tor33517 RT: RT::Scrip=HASH(0x919a180): Couldn’t prepare
Open Tickets (/opt/rt3/lib/RT/Scrip_Overlay.pm:338)

on my new RT 3.0.3 install (no customizations done yet). After that
error, Scrip’s 4 & 6 fail with “No recipients found. Not sending.” which
I think might be normal (since I don’t have AdminCC’s or Other’s
attached to the tickets), but Scrip 5 does work (thanks to your
NotifyActor tip).

Ken