Larry Rosenman wrote:
Jul 14 10:15:03 lerami.lerctr.org RT: RT::Scrip=HASH(0x9441d90): Couldn’t
prepare Open Tickets (/usr/local/rt3/lib/RT/Scrip_Overlay.pm:338)
Is this indicative of an error? Or just “the way it is”.
“the way it is”, which may or may not be “the way it should be”.
It’s a cryptic way of telling you that the scrip isn’t going to
fire, because the ticket and transaction don’t satisfy the
conditions in RT::Action::AutoOpen::Prepare().
I’ve got the same issue:
Jul 16 22:34:10 tor33517 RT: RT::Scrip=HASH(0x919a180): Couldn’t prepare
Open Tickets (/opt/rt3/lib/RT/Scrip_Overlay.pm:338)
on my new RT 3.0.3 install (no customizations done yet). After that
error, Scrip’s 4 & 6 fail with “No recipients found. Not sending.” which
I think might be normal (since I don’t have AdminCC’s or Other’s
attached to the tickets), but Scrip 5 does work (thanks to your